Sales Team Manager - Columbiana

Belk; Columbia (SC); On-site; USD 52,000 - 80,000; Full time

Job summary

Belk in Columbia, SC is seeking a store leadership professional to drive sales and customer experience. You will lead a team, coach associates, manage events, and ensure smooth store operations including floor sets and inventory control.

The role emphasizes ownership, mentoring, and building a positive store culture while delivering strong performance against objectives.

Qualifications

• 3+ years of Retail Leadership experience.
• Proven ability to lead teams to deliver customer experience excellence.
• Strong communication and coaching skills.
• Comfort with technology and Windows-based devices.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Inspire team to deliver positive customer experiences and drive sales through personalized service.
• Develop and implement promotional and grassroot events with effective outreach.
• Collaborate with store ops to support floor sets, pricing, replenishment, and recovery.
• Participate in weekly leadership planning and align schedules with traffic plans.
• Build team knowledge and drive ongoing training for service, selling, and ops.
• Set priorities, review performance, coach teams, and develop talent.
• Drive retention and engagement by recognizing contributions and promoting activities.
• Support filling open positions through recruitment and onboarding.
• Manage shortage control and inventory accuracy with asset protection.

Skills

Retail Leadership

Customer Experience

Team Development

Operational Excellence

Analytics & Judgement

Flexible Schedule

Job description

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills And Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side‑by‑side coaching.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers, and Windows‑based operating systems.
• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.