Sales Team Leader - Self Serve

Ikea Ab; Emeryville (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay – early wage access

Paid parental leave

Co-worker discount

Job summary

IKEA in Emeryville, CA is seeking a Store Leader to oversee daily sales floor operations, ensuring an engaging product presentation and a superior customer shopping experience. You will manage staffing, training, and performance to drive sales and uphold IKEA standards.

The role requires leadership in a retail environment, with the ability to build a knowledgeable, flexible team and respond to customer insights to improve store performance. 40 hours per week, evenings and weekends as needed.

Qualifications

• 3 years of experience in a fast-paced, customer-oriented environment.
• Experience leading and developing people, preferably in a retail setting.
• Experience in customer service, problem-solving and conflict handling techniques.

Responsibilities

• Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.
• Drives sales by ensuring co-workers have product knowledge and resources to actively sell.
• Hires, onboards and trains co-workers; manages onboarding, coaching and development plans.
• Monitors KPIs and customer insights to identify opportunities to improve sales and customer experience.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.

• Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer.
• Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable work force.
• Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities.
• Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards.
• Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve.
• Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive.
• Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders.
• Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team.
• Handles issues raised by customers and co-workers in a positive and quick manner.

Together as a Team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

JOB TYPE – Permanent

HOURS - 40 hours per week /Benefits Eligible

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

The pay range for this role is $27.77- $38.93

Benefits and perks

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and drug test as a condition for this role.

The anticipated posting closing date is on or around 10/7/26

Qualifications

3 years of:

• Experience working in a fast-paced, customer-oriented (service or retail) industry.
• Experience leading and developing people, preferably in a retail environment.
• Experience in customer service, problem-solving and conflict handling techniques.

Physical Demands:

• Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
• Must be able to stand, walk, talk, type, reach, hear, see, twist more than 46% of the time.