Sales Team Lead — Elevate Store Performance

Palmetto Moon; Nashville (TN); On-site; USD 38,000 - 56,000; Full time

Job summary

Palmetto Moon is seeking a Sales Team Lead at our Opry Mills location in Nashville, TN. This full-time role supports the Store Sales Manager in driving sales, ensuring outstanding customer service, and leading daily store operations.

You will coach team members, perform MOD shifts, monitor performance, and ensure adherence to visual merchandising and company standards. A retail background with leadership skills is essential for success.

Qualifications

• Previous experience in a retail or sales environment.
• Shown leadership and delegation skills along with proven ability to hold team members accountable.
• Confident, proactive and willingness to take on workplace challenges.
• Ability to multi-task and change priorities as necessary.
• Strong verbal communication, and the ability to convey important information clearly and effectively.
• Quick decision-making and problem-solving abilities, specifically in terms of customer service.
• Ability to read key reporting and learn company POS system with standard training.

Responsibilities

• Assist Store Sales Manager in achieving sales goals and objectives through effective leadership.
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team.
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.).
• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues.
• Train and coach team to offer expected level of customer service in order to drive sale performance.
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily.
• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts.
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives.
• Adjust team priorities to meet goals and company/store initiatives.
• Offer on the spot coaching to team members in order to correct actions or offer training.
• Communicate employee concerns to the appropriate leadership within a timely manner.
• Remains updated on key sales drives and trains team on merchandise features and selling techniques.
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.

Skills

Retail experience

Leadership

Customer service

Multi-tasking

Verbal communication

Problem solving

Tools

POS system

Job description

Palmetto Moon is seeking a Sales Team Lead at our Opry Mills location in Nashville, TN. This full-time role supports the Store Sales Manager in driving sales, ensuring outstanding customer service, and leading daily store operations.

You will coach team members, perform MOD shifts, monitor performance, and ensure adherence to visual merchandising and company standards. A retail background with leadership skills is essential for success.