Sales Team Lead: Elevate Customer Service

Palmetto Moon; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Palmetto Moon is seeking a Sales Team Lead to support the Store Sales Manager in driving sales and delivering excellent customer service. You will lead day-to-day operations, coach the team, and participate in opening/closing duties while ensuring store standards and compliance.

The role focuses on leadership, staff development, and executing company initiatives in a fast-paced retail environment.

Qualifications

• Previous experience in a retail or sales environment.
• Shown leadership and delegation skills with accountability.
• Strong communication and problem-solving abilities.

Responsibilities

• Drive sales and achieve goals through effective leadership.
• Perform Manager on Duty (MOD) shifts as scheduled.
• Provide exceptional customer service and resolve inquiries or issues.
• Train and coach team to deliver high level service.
• Handle customer complaints professionally and promptly.
• Train team on merchandise features and selling techniques.
• Ensure merchandise is displayed per visual standards.
• Open/close procedures and accurate cash handling.
• Drive compliance with local/state/federal laws and safety.

Skills

Retail sales experience

Leadership

Customer service

Communication

Multi-tasking

Problem-solving

POS system

Job description

Palmetto Moon is seeking a Sales Team Lead to support the Store Sales Manager in driving sales and delivering excellent customer service. You will lead day-to-day operations, coach the team, and participate in opening/closing duties while ensuring store standards and compliance.

The role focuses on leadership, staff development, and executing company initiatives in a fast-paced retail environment.