Sales Support Specialist - Maryland

Packaging Services Industries, Inc.; Williamsport (MD); On-site; USD 29,618 - 34,440; Full time

Benefits offered by this job

Health insurance

401K plan with employer match

Paid holidays

PTO

Job summary

Packaging Services Industries, Inc. is seeking a Sales Support Specialist for their Williamsport, MD facility. This role focuses on building customer relationships and managing orders to ensure satisfaction and timely delivery.

The ideal candidate will have a strong customer service background in a manufacturing environment, excellent communication skills, and a proactive approach to problem-solving.

PSI offers a competitive pay range of $21.50 to $25.00 per hour along with a comprehensive benefits package.

Qualifications

• 2+ years of customer service experience in manufacturing, packaging, or a related B2B environment.
• Knowledge of corrugated packaging products, materials, and manufacturing processes preferred.
• Professional phone etiquette is required.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Process and manage customer orders, ensuring accuracy in specifications and timelines.
• Monitor order progress and resolve any issues before they impact delivery.

Skills

Customer service experience

Strong organizational skills

Excellent communication skills

Proficiency in ERP/order management systems

Problem-solving skills

Tools

Microsoft Office Suite

Job description

Position: Sales Support Specialist

Packaging Services Industries, Inc., began production in 1976 and represents a family of privately owned businesses located in Maryland (MD) and Pennsylvania (PA). Since our inception, PSI has expanded to three plants, located in the Mid-Atlantic region and is staffed by over 300 employees. At PSI, we don’t just make corrugated packaging—we create solutions that protect products, build brands, and strengthen supply chains. We believe in long‑term partnerships, sustainable practices, and empowering our team members to make a real difference. We feel our growth and progress are directly attributed to our philosophy: to tailor our products to our customers’ needs and to provide exemplary customer service. We believe our success depends on satisfying the customer and establishing a long record of performance that provides our customers with the quality they expect.

Position Summary

We are seeking a Sales Support Specialist for our Williamsport, MD facility. In this role, you’ll be the voice and heartbeat of our customer relationships. Your attention to detail, problem‑solving skills, and proactive communication will directly influence customer satisfaction, repeat business, and our reputation for excellence in the corrugated industry. This position requires extensive contact with our customers and all internal areas of the company to ensure accurate and timely reception, scheduling, production, billing, and shipping of customer orders.

Our ideal candidate will have experience in Customer Service and/or Sales Support in a manufacturing environment. We are looking for a self‑motivated and positive professional who wants to work hard, develop a strong commitment to solving customers’ packaging needs, and grow with our company.

Responsibilities

• Serve as the primary point of contact for assigned accounts, building strong, trust‑based relationships.
• Process and manage customer orders from initial inquiry through production and delivery, ensuring accuracy in specifications, pricing, and timelines.
• Collaborate closely with production, design, and logistics teams to ensure orders meet quality standards and ship on time.
• Provide customers with product recommendations, technical guidance, and creative solutions for their packaging needs.
• Monitor order progress, proactively communicate updates, and resolve any issues before they impact delivery.
• Enter and maintain accurate data and records in our order management system, ensuring data integrity for orders, quotes, and inventory.
• Utilize order management system to create and update manufacturing specifications tailored to customer requirements, enter customer orders, monitor inventory levels and run reports for internal and external customers.
• Support sales team initiatives by identifying upsell opportunities and sharing customer feedback.

Minimum Qualifications, Knowledge and Responsibilities

• 2+ years of customer service experience, ideally in manufacturing, packaging, or a related B2B environment.
• Knowledge of corrugated packaging products, materials, and manufacturing processes (preferred but not required).
• Strong organizational skills with the ability to manage multiple orders and deadlines simultaneously.
• Excellent communication skills—both written and verbal—with a customer‑first mindset.
• Proficiency in ERP/order management systems and Microsoft Office Suite.
• A proactive, solution‑oriented approach to challenges.
• Professional phone etiquette is required.
• Strong ability to work independently and as part of a team.
• Previous experience providing remote support to multiple locations is helpful but not required.

Benefits and Compensation

PSI offers an excellent benefits package to full time employees, including:

• choice of two medical plans (single and family), dental, vision, company paid life insurance, voluntary short‑term disability, voluntary long‑term disability, voluntary supplemental life insurance, critical illness coverage, voluntary accident insurance. Benefits eligibility is the first of the month after 60 days of employment.
• 401K plan with employer match is available
• Paid holidays
• PTO (combination of vacation, sick and personal) granted after 90 days of employment
• FMLA: Your Employee Rights Under the Family and Medical Leave Act
• Starting pay range is $21.50.00/hr to $25.00/hr with possibility of overtime dependent upon business needs.

To be successful in this position, you must be willing to make a commitment of time and effort to become part of a team producing quality specialized packaging in a safe, drug‑free environment.

In addition to a competitive pay and benefit package, PSI offers opportunities for professional growth, including industry training and cross‑department learning as part of a stable, growing company with a strong reputation in the corrugated packaging industry.