Sales Support Specialist - Industrial Pumps & Equipment

Tencarva Machinery Company; Conestee (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual incentive

401(k) profit sharing

PTO 3 weeks

10 holidays

Collaborative culture

Industrial training

Job summary

Tencarva Machinery Company, LLC is seeking an organized professional to handle order-related activities from quotation through delivery. You will coordinate pricing, purchasing, and follow‑through with customers and suppliers.

Responsibilities include managing quotations, entering orders in ERP, tracking fulfillment, and resolving delays. Experience in industrial/B2B settings is preferred; strong communication and ownership are essential.

Qualifications

• Experience in inside sales, purchasing, pricing, and order management.
• Experience in industrial, technical, or B2B environments is strongly preferred.
• Exposure to industrial equipment (pumps, valves, process equipment, etc.) is a major plus.

Responsibilities

• Support Sales Engineers by managing quotations, orders, and customer follow-up.
• Obtain supplier pricing and prepare customer quotations.
• Enter and manage orders within the ERP system.
• Review vendor acknowledgments for accuracy, pricing, and delivery commitments.
• Coordinate with suppliers, customers, and internal teams to ensure timely execution.
• Track orders through fulfillment and proactively resolve delays, discrepancies, and other issues.
• Maintain accurate pricing, customer, and order records.
• Support purchasing, inventory coordination, and supplier communication activities.
• Process returns (RMAs) and ensure timely resolution.
• Assist with proposals, order confirmations, contracts, and other sales documentation.
• Communicate proactively with customers and suppliers to keep projects and orders moving.

Skills

Inside sales

Purchasing

Pricing

Order management

ERP systems

Customer service

Vendor management

Logistics

B2B sales support

Tools

ERP software

Job description

Description

This role goes beyond basic order entry. You'll be responsible for the details that keep orders moving - including pricing, vendor coordination, order processing, purchasing, and follow-through with both customers and suppliers. You'll work closely with Sales Engineers to support the full order lifecycle, from quotation through delivery. Along the way, you'll coordinate with suppliers, customers, and internal teams to ensure orders are accurate, on time, and executed properly.

Success in this role requires strong organization, attention to detail, and the ability to manage multiple priorities without letting things fall through the cracks.

About Tencarva

Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. tencarva.com

What You'll Be Responsible For

• Support Sales Engineers by managing quotations, orders, and customer follow-up
• Obtain supplier pricing and prepare customer quotations
• Enter and manage orders within the ERP system
• Review vendor acknowledgments for accuracy, pricing, and delivery commitments
• Coordinate with suppliers, customers, and internal teams to ensure timely execution
• Track orders through fulfillment and proactively resolve delays, discrepancies, and other issues
• Maintain accurate pricing, customer, and order records
• Support purchasing, inventory coordination, and supplier communication activities
• Process returns (RMAs) and ensure timely resolution
• Assist with proposals, order confirmations, contracts, and other sales documentation
• Communicate proactively with customers and suppliers to keep projects and orders moving

Why Join Tencarva

• Annual Incentive Program
• Profit Sharing via 401(k)
• Earn up to 120 hours (3 weeks) of PTO per year - plus 10 holidays
• Stable, growing company with long-term customer relationships and no history of layoffs
• Collaborative environment working closely with sales, operations, and suppliers
• Opportunity to build deep knowledge of industrial equipment and systems

Insurance benefits include medical, dental, vision, disability, and life.

What We’re Looking For

We’re looking for someone who is highly organized, detail-oriented, and comfortable operating in a technical, process-driven environment.

What You’ll Need to Be Successful

• Strong organization and attention to detail
• Ability to manage multiple orders, priorities, and deadlines simultaneously
• Comfortable working within ERP systems and transactional workflows
• Ability to identify issues, follow up proactively, and keep orders moving
• Clear and professional communication with customers, suppliers, and internal teams
• Strong sense of ownership and follow-through

Relevant Experience

• Experience in inside sales, purchasing, pricing, and order management
• Experience in industrial, technical, or B2B environments is strongly preferred
• Experience working with vendors and managing supplier relationships
• Exposure to industrial equipment (pumps, valves, process equipment, etc.) is a major plus

Key Skills

Inside sales, sales support, sales operations, order management, ERP systems, order entry, purchasing, vendor management, pricing, quotations, industrial equipment, process equipment, capital equipment, pumps, valves, gearboxes, seals, supply chain coordination, logistics, B2B sales support, customer service, MRO, industrial distributor, OEM authorized.

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.