Sales Support Specialist/Customer Services

Four Hands; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Four Hands, a leader in lifestyle home furnishings, seeks a Sales Support Specialist in Austin, TX to partner with Account Executives and grow customer relationships. This role emphasizes strong service, order processing, and collaboration across teams.

The ideal candidate will have 2+ years of customer service experience, be proficient in Microsoft Office (Outlook, Excel), and possess a Bachelor's degree (strongly preferred).

Qualifications

• 2+ years of customer service experience.
• Bachelor's Degree strongly preferred.
• Proficient in Microsoft Office with emphasis on Outlook and Excel.

Responsibilities

• Maintain understanding of customer base in defined category/geographical area.
• Understand pricing levels, order minimums and reorders for customers.
• Understand shipping procedures and order processing from quote to shipment.
• Provide solid customer claim/issue resolution.
• Monitor containers and order backlog to prioritize shipments and onboarding efficiency.
• Determine customer service requirements by maintaining contact with customers and Account Executives; improve service quality, resolve problems, and implement process improvements.
• Coordinate new product implementation; create presentations, training materials, and product information as needed.
• Cross-train within Sales Support and Sales teams.
• Travel to trade shows as needed to support order processing.
• Develop and maintain strong relationships with Four Hands departments to deliver exceptional internal and external service.

Skills

Customer service

Team collaboration

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Job Description Description Four Hands, a leader in lifestyle home furnishings, is looking to hire a Sales Support Specialist in our Austin, TX, headquarters. This position will partner with Account Executives to build and grow our customer relationships. A strong candidate will be a team oriented self-starter that wants to help us achieve the next level. If you have an eye for fashion, a passion for excellence and want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you.

• Maintain a complete understanding of the customer base in the specified category/ geographical area of focus
• Maintain a complete understanding of all pricing levels, order minimums and reorders for all customers
• Maintain a complete understanding of shipping procedures
• Display a thorough understanding of order processing from quote to shipment
• Provide solid customer claim/issue resolution skills
• Monitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies
• Determine customer service requirements by maintaining consistent contact with customers and Account Executive; Maintain and improve customer service quality, by resolving problems, identifying customer service trends, evaluating processes to determine system/process improvements and implementing change
• Maximize customer operational performance by providing resources and technical advice
• Coordinate new product implementation; presentations, training materials, and product information as needed
• Cross train within the Sales Support department/Sales team as requested/needed
• Travel to trade show as needed, supporting the Sales team with order processing
• Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
• 2+ years of customer service experience
• ~ Bachelor's Degree strongly preferred
• ~ Proficient in Microsoft Office with an emphasis on Outlook and Excel