Client-Focused Sales Support Specialist

Four Hands; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Four Hands, a leader in lifestyle home furnishings, seeks a Sales Support Specialist in Austin, TX to partner with Account Executives and grow customer relationships. This role emphasizes strong service, order processing, and collaboration across teams.

The ideal candidate will have 2+ years of customer service experience, be proficient in Microsoft Office (Outlook, Excel), and possess a Bachelor's degree (strongly preferred).

Qualifications

• 2+ years of customer service experience.
• Bachelor's Degree strongly preferred.
• Proficient in Microsoft Office with emphasis on Outlook and Excel.

Responsibilities

• Maintain understanding of customer base in defined category/geographical area.
• Understand pricing levels, order minimums and reorders for customers.
• Understand shipping procedures and order processing from quote to shipment.
• Provide solid customer claim/issue resolution.
• Monitor containers and order backlog to prioritize shipments and onboarding efficiency.
• Determine customer service requirements by maintaining contact with customers and Account Executives; improve service quality, resolve problems, and implement process improvements.
• Coordinate new product implementation; create presentations, training materials, and product information as needed.
• Cross-train within Sales Support and Sales teams.
• Travel to trade shows as needed to support order processing.
• Develop and maintain strong relationships with Four Hands departments to deliver exceptional internal and external service.

Skills

Customer service

Team collaboration

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Four Hands, a leader in lifestyle home furnishings, seeks a Sales Support Specialist in Austin, TX to partner with Account Executives and grow customer relationships. This role emphasizes strong service, order processing, and collaboration across teams.

The ideal candidate will have 2+ years of customer service experience, be proficient in Microsoft Office (Outlook, Excel), and possess a Bachelor's degree (strongly preferred).