Sales Support Specialist

De'Longhi Group; Upper Saddle River (NJ); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health coverage

401k plan

Remote work 2 days/wk

Paid time off

Job summary

De’Longhi Group in North America seeks a Sales Support Specialist to optimize commercial execution across major omnichannel retailers, including Target and Best Buy. You will build reporting frameworks, manage retailer portals, govern promotions, and coordinate with sales, supply chain, and finance to ensure smooth order flow and business continuity.

This hybrid role offers two remote days per week, robust health coverage, a 401(k) plan, generous PTO, and ongoing LinkedIn Learning access to

Qualifications

• 2–4 years in Sales Operations, Sales Support, or Commercial Analytics within CPG, Consumer Electronics, or Retail.
• Direct experience managing tier-one retailer portals (Target POL and Best Buy) preferred.
• Proficient in Excel or Google Sheets.
• Strong organizational, auditing, and data integrity skills.

Responsibilities

• Design, aggregate, and deliver POS and PO reports to track channel performance and inventory health.
• Oversee weekly retail POS extraction and dataset formatting, delivering brand-specific performance intelligence to partner teams.
• Synthesize complex retail sales data into actionable performance reports for cross-functional brand and account leads.
• Lead end-to-end promotional planning, submission, tracking, and post-event ROI analyses.

Skills

Excel

Communication skills

Organizational skills

Auditing

Stakeholder management

Cross-functional collaboration

Tools

Retail portals (Target POL, Best Buy)

Job description

The Sales Support Specialist optimizes commercial execution, promotional management, and retail portal administration across major omnichannel retail partners. Serving as the operational backbone for key commercial accounts—including Target, Best Buy, Department Stores, and independent retail channels—this role drives cross-functional alignment between sales, supply chain, and finance. The Specialist establishes consistent reporting frameworks, maintains product lifecycle integrity across retail portals, and streamlines order execution to ensure operational scalability and business continuity.

Key Responsibilities

• Sell-Through & POS Reporting: Design, aggregate, and deliver structured POS and purchase order planning reports to track channel performance and inventory health.
• Consolidated Reporting: Oversee weekly retail POS extraction and dataset formatting, delivering brand-specific performance intelligence to partner teams and enterprise-level reporting to senior leadership.
• Ad-Hoc Operational Insights: Synthesize complex retail sales data into actionable performance reports for cross-functional brand and account leads.

Promotional Optimization & Governance

• Promotional Planning Frameworks: Maintain and standardize promotional tracking grids across tier-one accounts, including Target and Best Buy.
• Post-Event Performance Recaps: Conduct post-promotional ROI analyses using post-event retail POS datasets to evaluate trade spend efficiency and promotional effectiveness.
• Contract & Portal Governance: Lead end-to-end promotional contract submissions, approval tracking, and compliance within retailer vendor portals.
• Item Lifecycle Management: Manage end-to-end item setup, Product Detail Page (PDP) maintenance, and e-commerce content synchronization across retail partner platforms.
• Deduction & Compliance Audits: Conduct post-audit research and discrepancy reviews to resolve operational compliance issues and reduce financial chargebacks.
• Price Governance & MAP Compliance: Execute price monitoring workflows and enforce Minimum Advertised Price (MAP/UMAP) compliance across partner channels before, during, and after promotional cycles.
• Workload & Resource Optimization: Provide operational and administrative enablement across brand portfolios to optimize team bandwidth and streamline workflow execution.
• Order Execution & Business Continuity: Oversee sample order creation and serve as the primary operational backup for order processing (PE entry) during business travel, guaranteeing zero interruption to order flow.
• Ad-hoc sales support responsibilities as needed

Qualifications & Requirements

• Experience: 2–4 years in Sales Operations, Sales Support, or Commercial Analytics within CPG, Consumer Electronics, or Retail.
• Portal Expertise: Direct experience managing tier-one retailer portals preferred (experience with Target Partners Online / POL and Best Buy portals is strongly preferred).
• Technical Skills: Proficient in Excel or Google Sheets
• Process Orientation: Exceptional organizational, and auditing capabilities with high attention to data integrity and process efficiency.
• Stakeholder Management: Excellent communication skills with a proven ability to collaborate across sales, supply chain, and finance teams.
• Ability to work independently and in cross-functional teams

About De’Longhi:

For almost 50 years, we have been creating products with unique designs for our consumers that find their way into the homes of millions of people. Every day around the world, our over 9,000 people give their best, studying innovative solutions and creating products to let our consumers enjoy special experiences and authentic moments. We believe in shaping the world with our hands. We are the Everyday Makers

An international Group with worldwide presence

The De’Longhi Group, headquartered in Treviso Italy is one of the world’s leading players in small domestic appliances associated with the world of coffee, kitchen, air conditioning, and home care, present in over 120 markets worldwide. The Group consists of 5 iconic brands: De’Longhi, Kenwood, Braun, Nutribullet, and Ariete. Click here to learn more about the De’Longhi Group.

A local North American headquarters

De’Longhi North America, our North American Regional HQ, consists of the US, Canada, and Mexico markets (a team of around 100). We hold an emphasis on teamwork and collaboration, knowing that we can only achieve more, together. Working within North America gives you a unique opportunity to directly drive results locally, impacting the overall growth of the Group. We pride ourselves on a collaborative, inclusive culture of passionate individuals.

What We Offer

• Compensation: $70,000-$80,000
• Flexible work structure with 2 days remote per week, and year-round early close Fridays
• Robust & inexpensive health coverage for you and your family through medical, dental and vision plans
• Financial protection through life, accidental death & dismemberment, and long-term disability insurance
• A company matching 401k plan
• Generous paid time off including vacation, personal, sick, company holidays, and bereavement days so you can take the time you need

Learning & Development:

All employees are provided with LinkedIn Learning licenses and unlimited access to LinkedIn Learning’s courses

Global hub of learning & development resources including global webinars covering a variety of technical, soft skills, and language training

• Organized annual volunteer day, donation opportunities throughout the year with local non-profit organizations

Our Core Values:

Ambition, Courage, Passion, Competence, Teamwork, Heritage, Respect

Employee benefit programs are tailored by country and subject to change as we continually optimize our offerings.

Please contact Human Resources at [e-mail] if you have any questions regarding the role, compensation or benefits package or if you require a reasonable accommodation to complete a job application, attend an interview, or otherwise participate in the hiring process.