Sales Support Specialist

Medline; United States; Remote; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a detail‑oriented professional to service and manage relationships with an assigned book of business under direct supervision.

Responsibilities include managing the book, supporting service managers, building customer relationships, addressing escalated issues, conducting regular status meetings, and generating monthly/quarterly reports; applicants should have a high school diploma and proficiency in Excel, Word, and Outlook.

Qualifications

• Education: High school diploma or equivalent.
• Knowledge/Skills: Proficiency with MS Excel, Word, and Outlook.
• Preferred: Bachelor’s Degree; 1 year account management or sales experience.

Responsibilities

• Manage assigned book of business (new and existing zero accounts).
• Support and work with service managers and specialists for assigned accounts.
• Build and maintain relationships to ensure a high level of customer satisfaction.
• Respond to escalated issues; seek additional support from management as needed.
• Conduct regular status meetings with customers to understand needs and link them to product/service strategies.
• Manage pricing and service-related activities.
• Perform product cross-referencing activities.
• Create and run monthly/quarterly reports.

Skills

MS Excel

MS Word

MS Outlook

Education

High school diploma or equivalent

Bachelor’s Degree

Job description

Job Summary

Under direct supervision, responsible for servicing and managing relationships with an assigned book of business.

Job Description

MAJOR RESPONSIBILITIES

• Manage assigned book of business (new and existing zero accounts).
• Support and work with all service managers and specialists for assigned accounts.
• Build and maintain relationships with the defined customer base to ensure a high level of customer satisfaction.
• Respond to escalated issues that may arise; seek additional support from management as needed.
• Conduct regular status meetings with customers to understand their needs and link them to the organization’s product/service strategies.
• Manage pricing and service-related activities.
• Perform product cross-referencing activities.
• Create and run monthly/quarterly reports.

MINIMUM JOB REQUIREMENTS

• Education: High school diploma or equivalent.
• Certification / Licensure: None
• Work Experience: None
• Knowledge / Skills / Abilities: Proficiency with MS Excel, Word, and Outlook.

PREFERRED JOB REQUIREMENTS

• Education: Bachelor’s Degree.
• Certification / Licensure: None
• Work Experience: At least 1 year of account management or sales experience.
• Knowledge / Skills / Abilities: Background in commissioned, tangible product sales.
• Experience identifying, connecting with, building consensus, and closing new business.
• Ability to present multiple product lines.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $25.00 - $36.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
• For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial, and operational outcomes.

Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.