Sales Support Specialist

563d Siemens Medical Solutions USA, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Siemens Healthineers seeks a finance professional to manage the quote-to-booking lifecycle for Siemens medical equipment and services. You will ensure accurate ERP entries, align with MEA accounting guidelines, and coordinate with Customer Operations to provide seamless order handoffs.

Required is a finance or accounting degree with 2+ years of related experience, strong communication, and proficiency in SAP and MS Office.

Qualifications

• Bachelor's in Finance, Accounting, or Business or equivalent experience.
• 2+ years of related experience.
• Strong written and oral communication skills.
• Ability to collaborate with internal and external customers.
• Proficient with MS Office.

Responsibilities

• Perform activities from pre-booking to booking for new orders and contracts.
• Ensure MEA accounting processes are followed and reflected in the ERP system.
• Facilitate handoffs to Customer Operations with required documentation.
• Identify data transmission issues between CRM and ERP systems as needed.
• Support the quote-to-booking process and IFRS 15/MEA accounting requirements.
• Document activities, decisions, and timelines within the quote tool.

Skills

Communication skills

Organizational skills

Multi-tasking

Team collaboration

Interpersonal skills

Education

Bachelor's in Finance, Accounting, or Business

Tools

SAP

MS Office

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes a number of processes and activities during the sales process with respect to an effective administration of proposals and sales orders (incl. Bid Management) for an assigned organizational unit or customer target group, concerning both sales and after-sales processes. Your Role: Perform all activities from pre-booking to booking for new orders and contracts. Confirm MEA accounting processes are followed per guidelines and are reflected accurately in ERP system. Facilitate timely, seamless handoffs to Customer Operations, including all required documentation. Identify data transmission issues between CRM and ERP systems as needed. Resolves most issues independently and consults with lead specialists for the most challenging issues. Ensure compliance with all finance, accounting, and quality policies. Work with IT to troubleshoot data transmission issues between CRM and ERP systems as needed and implement process changes as required. Participate in process improvement, IT, and other project initiatives as needed. Ensure compliance with all finance, accounting, and quality policies Perform all activities associated with the creation, review, analysis, editing, escalation, and approval of quotes. Includes ensuring compliance with all pricing guidelines, GPO/IDN contract terms and value adds as applicable, profitability analysis as applicable, government coding as applicable, exception management, compliance to the escalation and Limits of Authority policies, and accuracy of MEA accounting guidelines. Document all activities, decisions, approvals, timelines within quote tool. Manage most complex quotes and scenarios to ensure accuracy and best deal structure to meet business and customer needs. Perform all activities associated with the validation of new contracts and orders including gathering of required contract and configuration documents and receipt of required approvals and signatures.

Your Role:

• Perform all activities from pre-booking to booking for new orders and contracts.
• Confirm MEA accounting processes are followed per guidelines and are reflected accurately in ERP system.
• Facilitate timely, seamless handoffs to Customer Operations, including all required documentation.
• Identify data transmission issues between CRM and ERP systems as needed.
• Resolves most issues independently and consults with lead specialists for the most challenging issues.
• Ensure compliance with all finance, accounting, and quality policies.
• Work with IT to troubleshoot data transmission issues between CRM and ERP systems as needed and implement process changes as required.
• Participate in process improvement, IT, and other project initiatives as needed.
• Perform all activities associated with the creation, review, analysis, editing, escalation, and approval of quotes.
• Includes ensuring compliance with all pricing guidelines, GPO/IDN contract terms and value adds as applicable, profitability analysis as applicable, government coding as applicable, exception management, compliance to the escalation and Limits of Authority policies, and accuracy of MEA accounting guidelines.
• Document all activities, decisions, approvals, timelines within quote tool.
• Manage most complex quotes and scenarios to ensure accuracy and best deal structure to meet business and customer needs.
• Perform all activities associated with the validation of new contracts and orders including gathering of required contract and configuration documents and receipt of required approvals and signatures.

Your Expertise:

• Supports internal and external customers in the preparation, review, approval, and order entry of proposals and contracts for Siemens medical equipment and service.
• Supports the entire Quote to Booking zone team in all aspects of the quote to booking process including IT systems, product line expertise and support, IFRS 15 and MEA accounting in addition to the quote to booking process itself.
• Reviews, revises and approves customer price quotes for DI/AT/US and Service, validation of incoming orders and contracts to ensure all required documents have been received, and the accurate booking of orders and contracts orders in the Siemens ERP platform (SAP).

Required Skills, Education and Experience for this position:

• Bachelors in Finance, Accounting, or Business or relevant number of years of experience 2+ years of related experience.
• Strong written and oral communication skills with proven interpersonal skills.
• Ability to collaborate effectively with people, coach and mentor employees and maintain rapport with internal and external customers is essential.
• Strong organizational skills required.
• Ability to multi-task, prioritize workflow, perform under sensitive deadlines.
• Ability work and lead effectively in a team environment.
• Working knowledge of SAP.
• Proficient with MS Office suite (particularly Word and Excel).
• Working knowledge of Finance and Accounting processes and regulations, particularly revenue recognition guidelines (MEA, IFRS).
• Strong written and verbal communication skills, problem solving skills, ability to work in a fast-paced team environment.
• Knowledge of entire quote to contract lifecycle process.
• Knowledge of quote to booking process (basic knowledge of DI/AT/US, and Service, and how those differences impact quote through booking processes).
• Knowledge of IT systems, how they impact the quote to booking process, how to adapt processes to implement new business models, and how to troubleshoot issues is critical.
• Financial acumen and demonstrated ability to identify and resolve complex problems and apply problem-solving skills effectively is needed.
• Ability to make decisions and recommendations to resolve issues is important.
• Demonstrated ability to take ownership of issues and collaborate/consult with peers and others outside of functional area to resolve complex issues and improve existing processes.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or