Sales Support Specialist

LS Tractor; Rocky Mount (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dependent coverage

Job summary

LS Tractor seeks an organized professional to support dealers and business managers in ordering, invoicing and reconciling equipment daily. You will create dealer invoices, set up new dealers in SAP, and process orders for events. Strong Excel/Outlook skills and customer-service experience are essential.

Experience in accounting is desired; you will work closely with Finance, Shipping and other internal departments to ensure accurate, timely processing and problem resolution.

Qualifications

• Strong computer literacy with Excel, Word and Outlook.
• Experience in customer service and data entry.
• Ability to multitask and manage time in a fast-paced setting.
• Experience with accounting processes is desirable.

Responsibilities

• Create and send invoices for all equipment orders placed by dealers.
• Create monthly transfers for all dealers and move equipment through internal systems.
• Track Wells Fargo invoices and credit memos via COMS; contact for missed items.
• Set up new dealers in SAP and update the Dealer Portal as needed.
• Process outgoing and incoming orders for dealers and exhibitions.
• Respond to dealer inquiries by phone and email and resolve problems.
• Reconcile accounts daily and monthly closing for Finance, Accounting and Shipping.
• Complete other duties assigned by the manager.
• Communicate effectively with dealers, business managers and coworkers.

Skills

Excel

Word

Outlook

Customer service

Communication

Multitasking

Attention to detail

Tools

SAP

Job description

Purpose of this position is to support the Dealers, Business Managers, and work with internal departments in the ordering, invoicing, and reconciling of equipment daily.

Position Duties and Responsibilities

• Create and send invoices for all equipment orders placed by dealers.
• Create monthly transfers for all dealers, including internal and external. This requires complex movement of equipment through internal systems.
• Track Wells Fargo invoices and credit memos through the COMS website, verifying purchases and contacting Wells Fargo for missed items.
• Set up new dealers in SAP and updating the Dealer Portal as needed.
• Create/process outgoing and incoming orders for equipment for dealers as well as orders for equipment sent to exhibitions and farm shows.
• Respond to telephone calls and emails from dealers and business managers answering questions/concerns and resolve problems.
• Reconcile accounts for the Finance, Accounting, and Shipping departments on daily basis as well as monthly closing.
• Complete other duties as assigned by the manager.
• The ability to communicate effectively with dealers, business managers and coworkers to answer questions and resolve problems.
• Accuracy, retention of information and attention to detail.
• Experience in Customer Service using automated systems and data entry.
• High level computer literacy using Excel, Word and Outlook. SAP experience is preferred but not required.
• Ability to multitask in busy environment.
• Ability to manage time appropriately in fast paced setting.
• Ability to work within a team setting and individually.
• Accounting experience is desired.

LS Tractor offers a competitive compensation package that includes:

• Competitive Base Pay and Bonus Pay
• Health Insurance coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor