Sales Support Specialist

Super Radiator Coils; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Life insurance

401k

Vacation time

11 paid holidays

Job summary

Super Radiator Coils is seeking an entry-level Customer Service/Inside Sales support role based in Richmond, VA. You will process orders in the ERP system, handle changes, and maintain accurate customer records.

The position offers backup coverage for team members, opportunities to grow, and a full benefits package, including 401k and paid holidays. You will collaborate with sales engineering and cross-functional teams to ensure timely updates and service quality.

Qualifications

• College degree, or two years of inside sales or customer service experience.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Proficiency in Excel.
• Clear written and verbal communication with internal teams, customers, and vendors.
• Ability to work independently, prioritize your own workload, and use sound judgment.
• Willingness to run and review reports on a set schedule to ensure accuracy and timeliness.

Responsibilities

• Enter and process customer sales orders in the ERP system accurately and on time, following order-specific workflows.
• Process order changes in the ERP system and document them accurately and promptly.
• Monitor the case management dashboard and ensure timely follow-up and resolution.
• Maintain customer accounts and related records in the ERP system so information stays accurate and current.
• Serve as a primary customer contact, communicating responsively and resolving problems effectively.
• Provide sales engineering, sales representatives, customers, and cross-functional teams with accurate, timely order and shipment status.
• Provide coverage for other team members as needed.
• Support special projects and other administrative tasks as assigned.

Skills

Organizational skills

Excel

Communication

Independence

Reports

Education

College degree or 2 years inside sales or customer service

Tools

ERP software

Job description

Description This position is responsible for processing and managing day-to-day customer functions, such as order management, order entry, and customer communication in support of the sales engineering team. Additionally, this individual will be a backup for many key roles on the team. This is an entry level position with opportunities to assume greater responsibility.

Requirements

• College degree, or two years of inside sales or customer service experience.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Proficiency in Excel.
• Clear written and verbal communication with internal teams, customers, and vendors.
• Ability to work independently, prioritize your own workload, and use sound judgment.
• Willingness to run and review reports on a set schedule to ensure accuracy and timeliness.

Preferred

• Experience with ERP software.
• Understanding of how order entry affects upstream and downstream processes (engineering, production, shipping).
• Comfort handling exceptions and unexpected issues.

Summary

• Enter and process customer sales orders in the ERP system accurately and on time, following order-specific workflows.
• Process order changes in the ERP system and document them accurately and promptly.
• Monitor the case management dashboard and ensure timely follow-up and resolution.
• Maintain customer accounts and related records in the ERP system so information stays accurate and current.
• Serve as a primary customer contact, communicating responsively and resolving problems effectively.
• Provide sales engineering, sales representatives, customers, and cross-functional teams with accurate, timely order and shipment status.
• Provide coverage for other team members as needed.
• Support special projects and other administrative tasks as assigned.

Benefits of joining the team

Full Benefits Package: including medical, dental, disability, life, 401k, vacation time, 11 paid holidays, and more. Super Culture: Look forward to having fun and being appreciated at work. Join a company recently recognized as a Top Workplace for the 5th year in a row. Enjoy a collaborative and positive culture, where you work as a team to achieve your goals faster, easier, and with better quality. Achievable advancement: With Super Radiator Coils, you can explore different career trajectories and identify paths to long term success in the industry. Stable, long-term growth: Our company has great customer loyalty, solid industry diversification, and a culture of teamwork. Fun events: Take part ina variety of events such as a summer picnic, sports leagues and tournaments, a Christmas party, and more! Employee appreciation: As a valued member of the team, you'll also benefit from extra perks such as sponsored lunches, raffles, and giveaways. Holiday bonuses are awarded annually and are handed to each employee by the owners themselves. You will feel respected and rewarded as a member of the team.At Super Radiator Coils, we're super passionate about what we do. We hire super people. Our company is a mid-sized organization where hierarchies are limited, gap-filling is routine, and responsibilities come to those who take initiative. We provide a safe and energetic working environment, as well as opportunities to grow and advance within the company.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.

Super Radiator Coils is an Equal Employment Opportunity / Aff... women, minorities, those with disabilities, and veterans are encouraged to apply.

Know Your Rights: Workplace Discrimination is IllegalPay Transparency Nondiscrimination Posting (PDF)EO 13496 Posting - Notification of Employee Rights under the NLRA (PDF)FMLAEPPA

If you are a job seeker with a disability and require accessibility assistance or reasonable accommodation to apply for an open position, please contact the Human Resources Department: Super Radiator Coils

451 Southlake BoulevardRichmond, VA 23236 Email: [e-mail]