Sales Support Specialist

Bridgestone HosePower; Phoenix (AZ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus incentives

Company paid benefits

Paid time off

Paid holidays

401(k) company match

Job summary

Bridgestone HosePower, LLC in Phoenix, AZ, is seeking a motivated Sales Support Specialist/CSR to join our North America team. You will coordinate the order process from placement to delivery, assist field reps and customers, and help ensure timely fulfillment of parts and services.

Ideal candidates have industrial sales exposure, excellent communication, solid computer skills, and the ability to multitask while delivering top-notch customer service.

Qualifications

• Experience in an industrial sales setting is preferred.
• Excellent telephone etiquette and problem-solving skills.
• Basic computer skills and ability to learn various computer systems, including Microsoft Office.
• Effective verbal and written communication skills.
• Able to handle multiple tasks and respond to customers quickly and efficiently.
• Mathematical computation skills.
• Ideal candidate must be a team player, goal-oriented and self-motivated.

Responsibilities

• Coordinate entire order process from time of order through delivery and shipping.
• Works closely with HosePower field representatives and customers in communicating product availability.
• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues.
• Understanding and interpreting product requirements and providing information to customers.
• Fills orders and communicates expected delivery date.
• Checking customers buying history; suggesting related and new items and explaining features.
• Answer phones and inquires.

Skills

Industrial sales experience

Telephone etiquette

Problem-solving skills

Computer skills

Verbal and written communication

Multitasking

Mathematical computation

Team player / self-motivated

Tools

Microsoft Office Suite

Job description

Bridgestone HosePower, LLC is North America's Premier Hydraulic and Industrial Hose Sales and Service Company. Headquartered in Orange Park, Florida we offer Counter Service, Mobile Hose Repair, and state of the art OEM Centers throughout the United States, Canada, and Mexico. Due to recent, as well as projected growth, we are seeking a motivated, outgoing Sales Support Specialist/CSR to assist our growing sales and operations teams.

Responsibilities

• Coordinate entire order process from time of order through delivery and shipping


• Works closely with HosePower field representatives and customers in communicating product availability


• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues


• Understanding and interpreting product requirements and providing information to customers


• Fills orders and communicates expected delivery date


• Checking customers buying history; suggesting related and new items and explaining features


• Answer phones and inquires

Qualifications

• Experience in an industrial sales setting preferred


• Excellent telephone etiquette and problem-solving skills required


• Basic computer skills and ability to learn various computer systems, Microsoft suite experience


• Effective verbal and written communication skills


• Able to handle multiple tasks and respond to customers quickly and efficiently


• Mathematical computation skills


• Ideal candidate must be a team player, goal-oriented and self-motivated

Bridgestone HosePower offers a generous compensation package including quarterly bonus incentives, company paid and sponsored benefits, paid time off, paid holiday and 401(k) company match.