Sales Support & Order Fulfillment Specialist

Bridgestone HosePower; Boston (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Bridgestone HosePower, LLC is seeking a motivated CSR/Sales Specialist to support our growing sales team. The role involves coordinating entire order processes, communicating product availability, and optimizing freight costs while resolving customer issues quickly.

The ideal candidate will have experience in industrial sales, strong telephone etiquette, solid computer skills, and excellent verbal and written communication.

Qualifications

• Experience in an industrial sales setting preferred.
• Excellent telephone etiquette and problem-solving skills required.
• Basic computer skills and ability to learn various computer systems, Microsoft suite experience.
• Effective verbal and written communication skills.
• Able to handle multiple tasks and respond to customers quickly and efficiently.
• Mathematical computation skills.
• Ideal candidate must be a team player, goal-oriented and self-motivated.

Responsibilities

• Coordinate entire order process from time of order through delivery and shipping
• Works closely with HosePower field representatives and customers in communicating product availability
• Maintains appropriate freight costs by determining the most efficient carrier routing
• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues
• Understanding and interpreting product requirements and providing information to customers
• Assess competitors by analyzing and summarizing competitor information and trends
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing product information and explanations; preparing quotations
• Fills orders and communicates expected delivery date
• Checking customers buying history; suggesting related and new items and explaining features
• Answer phones and inquiries

Skills

Telephone etiquette

Problem-solving

Verbal communication

Written communication

Multitasking

Customer service

Tools

Microsoft Office

Job description

Bridgestone HosePower, LLC is seeking a motivated CSR/Sales Specialist to support our growing sales team. The role involves coordinating entire order processes, communicating product availability, and optimizing freight costs while resolving customer issues quickly.

The ideal candidate will have experience in industrial sales, strong telephone etiquette, solid computer skills, and excellent verbal and written communication.