Sales Support Specialist

C.N. Wood Co., Inc.; North Haven (CT); On-site; USD 41,328 - 45,460; Full time

Job summary

C.N. Wood Co., Inc. in North Haven, CT is seeking a Sales Support Administrator aligned with the Sales Managers team.

This role supports Sales Representatives and Manager with preparation and delivery of equipment for sale, rental and demonstration, and interacts with vendors and customers. Responsibilities include ordering equipment, handling backorders, ensuring inventory accuracy, processing invoices, sales orders, rental contracts, coordinating with the Service Department, and preparing

Qualifications

• Ability to work under pressure and meet deadlines.
• Resolve problems with a sense of urgency by clarifying and solving.
• Makes recommendations and implements process improvements.
• Excellent organizational and multi-tasking skills.
• Strong attention to detail and accuracy.
• Bachelor’s Degree (preferred).
• Company values teamwork, integrity and customer focus.

Responsibilities

• Order new machines and attachments.
• Follow up/backorder coordination with vendors.
• Ensure sales inventory is correct and up to date.
• Receive and process vendor invoices.
• Receive and process customer sales orders.
• Process and invoice customer rental contracts.
• Coordinate with Sales Manager for invoicing and paperwork.
• Prepare monthly commissions for Sales Reps.
• Coordinate with Service Department to prepare machines for delivery.
• Arrange delivery of machines and attachments.
• Update customer records.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Organizational skills

Under pressure

Communication

Problem solving

Team player

Education

Bachelor’s Degree (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Exempt/Non-exempt: Non Exempt

Union (Y/N): No

Location(s): Woburn MA, Whately MA, or North Haven CT

Salary Range: $30.00 To $33.00 Hourly

JOB SUMMARY

A Sales Support Administrator is aligned with the Sales Managers team. Their role is to directly support the Sales Representatives and Sales Manager with the preparation and delivery of equipment for sale, rental and demonstration. This role will professionally interact with the sales team, vendors and customers. This role is responsible for the ordering and receiving of all equipment and attachments, as well as processing all invoices, sales orders and rental contracts.

PRIMARY RESPONSIBILITIES

• Responsible for ordering new machines and attachments
• Responsible for following up/coordination of backordered equipment from vendors
• Ensure sales inventory is correct and up to date
• Receive and process vendor invoices
• Receive and process customer Sales Orders
• Process and invoice customer Rental Contracts
• Work closely with Sales Manager to ensure proper invoicing and paperwork preparation
• Prepare monthly commissions for Sales Reps
• Coordinate with the Service Department in preparing machines for delivery in a timely manner
• Arrange delivery of machines (sold, rental, demo, equipment shows) and attachments
• Update customer records
• Other duties may be assigned

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• Ability to work under pressure and meet deadlines.
• Resolve problems with a sense of urgency by clarifying; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Makes recommendations and implements process improvements.
• Excellent organizational and multi-tasking skills
• Strong attention to detail and accuracy
• Bachelor’s Degree (preferred)
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift up to 15 pounds. Ability to work in an Office & Warehouse environment.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.