Sales Support Specialist

Processors Choice; Moody (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Processors Choice is seeking a Sales Support Specialist to serve as the main information link among Sales, the company, and customers. You will prepare pricing, quotes, and letters, and enter customer data into Sage X3 and Salesforce.

You will assist regional sales managers, handle correspondence, and respond to product inquiries and samples. The role requires 2–3 years of experience and preferably a Bachelor's degree.

Qualifications

• Bachelor’s degree preferred.
• 2–3 years of professional experience required, preferably in a related field.
• Salesforce experience preferred.

Responsibilities

• Prepare pricing, quotes, and introduction letters for Regional Sales Managers.
• Enter and update new prospects and sales data in Sage X3 and Salesforce.
• Respond to customer requests for product information, availability, and samples.
• Disseminate special pricing information and maintain customer price lists.
• Provide support to Buyers and liaise between departments.

Skills

Salesforce

Sage X3

Customer service

MS Office

Attention to detail

Communication

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Sales ERP System

Salesforce

Job description

The Sales Support Specialist position is the principal administrative support function for the Sales group. It provides the information link between the Salesperson, Company and Customer. This role is the center of communication for internal and external customers and suppliers alike for product samples, pricing, and technical documentations requests. Working alone and at times together with Customer Service, the Sales Support Specialist's principal responsibility is doing whatever it takes to ensure that the Customers’ informational requirements are met in a timely manner.Regional Sales Manager SupportPrepares all correspondence necessary including: Pricing, Customer Quotes, Introduction Letters, Customer requests for Stocking of Inventory as requested by Regional Sales Managers.Assists Regional Sales Managers in sourcing information in Skidmore's Sales ERP System and Salesforce.Assists Regional Sales Managers in the review of Customer activity such as ordering and usage patterns.Bears joint responsibility with Regional Sales Managers to distribute and expedite all inbound Customer, Vendor and Sales correspondences arriving by mail and e-mail.Receives inbound calls for Regional Sales Managers.Prepares special reports, Monthly, Quarterly and other periods as requested by the Regional Sales Managers or key customers.Customer SupportTakes orders if requested by customer, then provides to customer service immediately.Enters and updates new prospects and other sales data for current customers into Sage X3 and Salesforce.Responds to customer requests for product information, availability, alternate sources, and general product information as directed by Regional Sales Manager.Responds to sample requests and provides the necessary follow up for expeditious service.At times assumes a supporting role to the Customer Service function with regards to pricing; responds timely and completely to a customer’s order.Research customer history.Responds to requests by customers for Quality Documents.Support to Staff & Other DepartmentsResponsible for disseminating special pricing information to Sales & Customer Service, including the timely maintenance of Customer Price Lists.Acts as liaison between Regional Sales Managers, Customer, Vendor and internal contacts.Provides support to the Buyers by providing customer Stocking Agreements.Training & DevelopmentParticipates in supplier training during sales meetings as needed.Attends trade shows when requested to do so.Clerical/General AdministrativeResponds to routine emails, phone calls, etc.Makes copies, print documents, mail delivery, etc.Files paperworkEducation/ExperienceKnowledge and skills at a level normally acquired through the completion of an Bachelor’s degree preferredHigh school diploma or GED required2-3 years of professional experience required, preferably in a related field.Salesforce experience preferredLicenses/Credentials/CertificationsN/ASpecialized Knowledge/Skills/AbilitiesCalm, organized, patient, diplomatic, and confident demeanor in working with staff and customersAdvanced attention to detail and accuracy in all workSage X3 experience preferredAbility to prioritize own wide-ranging work load and work independentlyAbility to communicate both verbally and in writing to internal and external customersWorking knowledge of Microsoft Office applications: Word, Excel, OutlookAbility to work collaboratively with colleagues, vendors and customersWorking Hours/EnvironmentOffice hours are 40 per week – Monday – Friday, 7:30 – 4:00; may require additional hours periodically, including evening and weekends depending on business needsStart and end times are flexible (ex. may opt for 8:00 - 4:30 schedule)Work typically performed in an indoor office settingTools and Equipment UsedPersonal computer, copier, fax/scanner, phone, and other typical office equipmentTravelMinimal – less than 5% of the timePhysical & Mental DemandsFrequently required to sit at a desk/workstation for long period of timeAbility to work at a computer terminal for extended periods of timeDigital dexterity and hand/eye coordination in operation of office equipmentLight lifting and carrying of supplies, files, etc.Ability to speak to and hear employees/clients via phone or in personBody motor skills sufficient to enable incumbent to move around the office environmentThis job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.