Sales Support Specialist

US11345-AIRGAS Airgas USA, LLC; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid holidays

Job summary

Airgas USA, LLC seeks a Sales Support Specialist in Indianapolis, IN to partner with the sales team and streamline administrative tasks. You will manage order entry, quotes, account setup, and lifecycle updates while maintaining accurate real-time tracking.

Ideal candidates have 3+ years in customer service, strong communication, and organization. A background in ERP/CRM tools (SAP, Salesforce) is preferred, with a collaborative spirit to support regional goals and vendor coordination.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Experience with ERP/CRM software (SAP, Salesforce) preferred.
• Ability to prioritize multiple tasks.

Responsibilities

• Provide thorough administrative assistance to the sales team, including order entry and quotation generation.
• Set up accounts and manage the full order lifecycle with real-time tracking.
• Monitor back-order statuses and communicate timelines with stakeholders.
• Coordinate with logistics and vendors to ensure accurate pricing and product availability.
• Resolve customer inquiries and discrepancies on first contact where possible.

Skills

Customer service

Communication

Organization

Problem solving

Prioritization

Growth mindset

Education

Associate degree or equivalent

Tools

SAP

Salesforce

Microsoft Office

Google Suite

Job description

R10099415 Sales Support Specialist (Open) Location: Indianapolis, IN - Morris - Retail shop How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Sales Support Specialist in Indianapolis, IN! We are looking for you! On site office hours: Monday - Friday, 7:30 AM – 4:00 PM Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment Airgas is looking for a Sales Support Specialist to partner with our sales team and advance our customer service excellence. In this role, you will support and facilitate the administrative and operational needs of the sales department, assisting with various aspects of the back-end sales process. We are looking for a dedicated professional who thrives in a collaborative environment and is eager to contribute to the success of our regional goals.

Partner for Success: Support our outside sales and branch teams by providing thorough administrative assistance, including order entry, quotation generation, account set-up, and more. Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy. Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders. Build Alignment: Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care. Nurture Relationships: Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach. This includes resolving complex customer inquiries and order discrepancies with a focus on first-contact resolution. Pioneer Improvements: Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency. Support Leadership Continuity: Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge. Cultivate Vendor Connections: Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.

Are you a MATCH?

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• Thorough Communication: Effective verbal and written skills to help build alignment across departments and with external partners.
• Dedicated Organization: A thoughtful approach to tasks with a high level of attention to detail and precision.
• Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software are preferred (SAP, Salesforce, etc.)
• Agility in Tasks: An ability to prioritize needs and manage multiple workflows with care and precision.
• Proactive Initiative: A collaborative spirit with the ability to work with focused initiative to meet team timelines.
• Creative Problem-Solving: Detailed product research capabilities to find the best solutions for our customers.
• Growth Mindset: A positive attitude and a sincere eager to learn and grow with the Airgas family.
• Inclusive Collaboration: Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Preferred Qualifications

• A background in the Packaged Gas/Welding Supply industry is a plus.
• An Associate’s degree or equivalent professional experience; we value the unique perspective you bring to the team.

Benefits

• medical
• dental
• vision plans
• short-term and long-term disability
• life
• accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• pre-tax commuter transportation benefit
• parental leave
• vacation
• sick time
• floating holidays
• jury duty
• funeral/bereavement leave
• paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

California Privacy Notice

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.