Sales Support Specialist

Baxter International Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

ESPP and other retirement benefits

Paid time off 20–35 days

Job summary

Baxter International Inc. is seeking a Sales Support Specialist to manage orders, maintain customer accounts, and support lead management for our cardiac monitoring business.

You will collaborate with sales, service, operations, and external partners to ensure accurate processing and exceptional service throughout the customer journey. The role focuses on accuracy, responsiveness, customer satisfaction, and operational efficiency, with opportunities to contribute to business growth and improve

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service or order management.
• Experience processing orders and maintaining accounts.
• Experience with billing, pricing, or customer records.
• Proficient in Outlook, Word, and Excel.
• Experience with NetSuite or Validic preferred.

Responsibilities

• Process, review, and track customer and sales orders per procedures.
• Respond to inquiries about orders, inventory, shipments.
• Create and maintain customer accounts in NetSuite and Validic.
• Document interactions in company systems for compliance.
• Support lead processing and new account setup.
• Coordinate with third-party warehouse to resolve shipments.
• Prepare operational reports and escalate concerns.
• Assist with inventory activities for cardiac monitoring devices.

Skills

Customer service

Order management

Lead management

Account setup

Data entry

Education

High school diploma or equivalent

Tools

NetSuite

Validic

CRM systems

Microsoft Office

Job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Where Your Purpose Accelerates Our Mission

At Baxter, we are deeply connected by our mission. No matter your role, your work has a direct impact on helping healthcare providers and patients around the world. As a Sales Support Specialist, you will play an important role in supporting customers, patients, and sales teams by ensuring smooth order processing, accurate account setup, and exceptional service throughout the customer journey. Your work will help deliver a seamless experience while supporting Baxter's cardiac monitoring business and our mission to save and sustain lives.

This is where your work matters.

In this role, you will serve as a key connection point between customers, patients, sales representatives, third-party partners, and internal teams. Through accurate execution and responsive support, you will help ensure customers receive the products and services they need while contributing to operational excellence and business growth.

Your Role at Baxter

As a Sales Support Specialist, you will support daily customer and sales operations for Baxter's cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management activities, coordinate with third-party partners, and help resolve customer inquiries. Success in this role is measured by accuracy, responsiveness, customer satisfaction, and operational efficiency.

Your Team

You will be part of the Customer Operations and Sales Support team, partnering closely with Sales, Customer Service, Operations, Logistics, and external vendors to deliver a best-in-class customer experience. The team is focused on service excellence, continuous improvement, and supporting customers with the tools and solutions they need to improve patient care.

What You'll Be Doing

• Process, review, and track customer and sales orders in accordance with established procedures and quality standards.
• Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support.
• Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information.
• Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity.
• Support lead processing and new account setup activities that contribute to business growth.
• Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments.
• Prepare operational reports, maintain exception logs, and **escalate** customer or patient concerns in accordance with company procedures.
• Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals.

What You'll Bring

• High school diploma or equivalent.
• 1+ years of customer service, sales support, account support, order management, or related experience.
• Experience processing orders, maintaining customer accounts, or supporting operational workflows.
• Experience working with billing, pricing, account management, or customer records.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience working with CRM systems, NetSuite, Validic, or similar customer management platforms preferred.
• Experience in healthcare, medical device, patient support, or other regulated industries preferred.
• Experience supporting inventory management, logistics, shipment coordination, or warehouse-related processes preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $40,000 to $55,000 plus a commission target. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.