Customer Operations Specialist

Baxter International Inc.; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Baxter International Inc. is seeking a Customer Operations Specialist to ensure accurate processing of patient data and cardiac monitoring information.

You will manage inbound inquiries, document interactions, and support daily operations with precise data entry and record maintenance. Responsibilities include handling CAM patch data, organizing incoming records, and maintaining data integrity while complying with regulatory requirements.

Qualifications

• Experience using computer systems for data entry, documentation, and record maintenance.
• Proficiency with Microsoft Office applications.
• Experience working with multi-line phone systems or handling inbound customer inquiries.
• Ability to maintain confidential and sensitive patient information in compliance with company policies.

Responsibilities

• Upload CAM patch data and associated patient information into company systems, ensuring complete and accurate documentation.
• Organize, scan, label, and process incoming CAM products and records to support daily operations.
• Enter patient documentation, symptom diaries, notes, complaints, and other required information into designated systems.
• Answer inbound customer calls and emails, providing information, resolving routine inquiries, and routing requests according to established procedures.
• Document customer interactions, correspondence, and case details within company systems.
• Identify and elevate data discrepancies, documentation issues, or customer concerns in accordance with standard operating procedures.
• Assist with inventory management, including the intake, storage, recycling, and disposal of cardiac monitoring devices according to company policies and regulatory requirements.
• Lift, move, transport, and handle cardiac monitoring equipment, supplies, and inventory weighing up to 50 pounds.

Skills

Data entry

MS Office

Phone system experience

Confidential data handling

High volume information processing

Lifting up to 50 pounds

Education

High school diploma or equivalent

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Where Your Purpose Accelerates Our Mission

As a Customer Operations Specialist, you will play a critical role in ensuring patient information and cardiac monitoring data are accurately processed and entered into company systems. This is where your work supports timely patient care by maintaining data integrity, managing inbound customer inquiries, and ensuring the proper handling of cardiac monitoring devices and related records. Success in this role is measured by accuracy, productivity, compliance, and the timely processing of incoming products and information.

What You'll Do

• Upload CAM patch data and associated patient information into company systems, ensuring complete and accurate documentation.
• Organize, scan, label, and process incoming CAM products and records to support daily operations.
• Enter patient documentation, symptom diaries, notes, complaints, and other required information into designated systems.
• Answer inbound customer calls and emails, providing information, resolving routine inquiries, and routing requests according to established procedures.
• Document customer interactions, correspondence, and case details within company systems.
• Identify and elevate data discrepancies, documentation issues, or customer concerns in accordance with standard operating procedures.
• Assist with inventory management, including the intake, storage, recycling, and disposal of cardiac monitoring devices according to company policies and regulatory requirements.
• Lift, move, transport, and handle cardiac monitoring equipment, supplies, and inventory weighing up to 50 pounds.

What You'll Bring

• High school diploma or equivalent.
• Experience using computer systems for data entry, documentation, and record maintenance.
• Proficiency with Microsoft Office applications.
• Experience working with multi-line phone systems or handling inbound customer inquiries.
• Ability to maintain confidential and sensitive patient information in compliance with company policies.
• Ability to accurately process and manage high volumes of information and documentation.
• Ability to lift, move, and carry items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to complete assigned tasks with or without reasonable accommodation.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The starting hourly rate for this role will be $16.15 per hour.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.