Sales Support Specialist

BlackBerry Inc.; Delaware (OH); On-site; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Paid holidays

Vacation

Job summary

ABB in the United States seeks a Strategic Key Account Manager - eOEM to align ABB products with customer applications and provide technical guidance throughout the sales cycle. You will tailor solutions to meet specifications and drive new business opportunities.

The role requires 5+ years in electrical industries, strong English communication, and willingness to travel 5-10%. Collaboration with Sales, Operations, and Supply Chain is essential to ensure customer success and satisfaction.

Qualifications

• Bachelor's degree in Electrical or Mechanical engineering or related field required.
• 5+ years of experience in electrical industry strongly preferred.
• Excellent English communication and customer-facing skills; Spanish is a plus.

Responsibilities

• Provide technical advice and solutions to customer inquiries on ABB products and applications.
• Coordinate with Sales, Operations, and Supply Chain to resolve issues and ensure customer satisfaction.
• Maintain and organize customer data in Salesforce CRM and keep records up to date.
• Identify and cultivate new business opportunities through proactive prospecting and networking.

Skills

Customer-focused

Communication skills

Presentation skills

Spanish language

Interpersonal skills

Proposal development

Analytical software

Sales tools

Driving license

Willing to travel

Education

Bachelor's degree in Electrical or Mechanical engineering or related field

Tools

Salesforce CRM

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Strategic KAM - eOEM__In this role, you will have the opportunity to support the Sales organization and customers throughout the sales process by adapting ABB’s products with customer applications to meet their requirements/specifications. Each day, you will select optimized products and technology for adaptation, prepare relevant documentation, and serve as a key technical resource for the assigned area. You will also showcase your expertise by identifying and cultivating new business opportunities by proactively prospecting, networking.This role is contributing to the Electrification Division in the United StatesYou will be mainly accountable for:Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.Maintain and organize customer data, update contact details, and log interactions inside the Salesforce CRM.Maintains proactive communication with the sales team and other internal functions and provides them with all relevant information to ensure customer satisfaction.Job Qualifications:5+ years of experience in electrical industry strongly preferredBachelors degree in Electrical or Mechanical engineering or related fieldCustomer-focused mindset with proven ability to respond quickly to customer needs.Strong oral, written communication skills and presentation skills.Professional fluency in English required. Conversational or proficiency in Spanish a strong plus.Excellent interpersonal skills.Strong technical application, take-off, and proposal development skills desired.Ability to utilize analytical software and sales tools preferred.Ability and willingness to possess and maintain a valid driver's license.Ability to travel 5-10% as needed.Candidates must already have a work authorization that would permit them to work for ABB in the US.More about usABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to myBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.