Sales Support Specialist

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation with monthly bonuses

401(k) with company match

Annual profit sharing

Paid time off

Gym reimbursement

Health insurance

Flexible Spending Accounts

Paid parking

Hybrid work arrangements

Job summary

GreatAmerica Financial Services Corporation in Cedar Rapids is looking for a Sales Support Specialist to deliver exceptional customer experiences and ensure seamless execution of financing programs. You will support transactions, educate customers, and build relationships while working closely with sales teams.

The role requires a high school diploma, 1 year of relevant experience, and proficiency in MS Office. Benefits include competitive compensation, 401(k) with company match, and flexible work arrangements.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Minimum 1 year of experience in customer relationship or financial services.
• Proficiency in MS Office and ability to navigate multiple systems.

Responsibilities

• Provide prompt and consistent support to meet quality metrics.
• Shepherd transactions from credit decisions to agreement creation.
• Identify and resolve issues, ensuring smooth transactions.
• Educate customers on the leasing process for tailored solutions.
• Build strong relationships and act as a trusted advisor.
• Partner with sales teams to propose strategic recommendations.
• Serve as a technical expert in rate calculations.
• Facilitate onboarding and training for customers.

Skills

Customer relationship management

Problem-solving

Technical proficiency in MS Office

Communication skills

Time management

Education

High school diploma

Bachelor’s degree in Business or related field

Job description

About the Role

GreatAmerica Financial Services offers equipment financing to businesses across the United States. Our Sales Support team plays a critical role in delivering the GreatAmerica Experience by ensuring seamless, personalized customer interactions. As a Sales Support Specialist, you will be the go‑to expert for customers and internal teams, ensuring smooth execution of financing programs and driving value at every step.

Responsibilities

• Provide prompt, accurate, and consistent support that meets or exceeds quality metrics.
• Shepherd transactions through each stage of the sales process—from credit decisions to agreement creation and data gathering.
• Proactively identify and resolve issues, ensuring smooth transactions and long‑term customer satisfaction.
• Educate customers on the leasing process and execute tailored solutions that add value.
• Build strong relationships and act as a trusted advisor, consulting on services and capabilities that benefit the customer.
• Partner with sales teams to propose strategic recommendations and support customer programs throughout the agreement lifecycle.
• Serve as a technical expert in rate calculations and system processes.
• Facilitate onboarding and training for customers, helping their businesses grow efficiently.

Core Competencies

• Honesty & Integrity
• Customer Orientation
• Accountability & Tenacity
• Professional Communication
• Adaptability & Collaboration

Role‑Specific Strengths

• Active Listening & Accuracy
• Time Management & Organization
• Relationship Building & Interpersonal Skills
• Detail‑Oriented & Solution Driven

Qualifications

High school diploma required. Bachelor’s degree in Business or a related field preferred. Minimum 1year of customer‑relationship or financial‑services experience preferred. Proficiency in MS Office and ability to navigate multiple systems is required.

Benefits

• Competitive compensation with monthly bonuses for eligible employees
• 401(k) with company match
• Annual profit sharing
• Paid time off, including 80 hours of vacation, 10 sick days, and 10 paid holidays per year
• Gym reimbursement
• Health, dental, vision, short‑term and long‑term disability insurance
• Company‑paid life insurance
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA)
• Employee assistance program
• Parental leave
• Education and career planning benefits, including tuition assistance
• Networking opportunities and leadership development
• Paid parking
• Hybrid work arrangements and a business‑casual environment

Applicants must be authorized to work for any employer in the U.S. GreatAmerica does not sponsor or take over visa sponsorship.

GreatAmerica values diverse backgrounds and new perspectives. If you are curious, collaborative, and committed to excellence, you can make a strong impact in this role.