Sales Support Specialist

OnPay, Inc.; Atlanta (GA); Remote; USD 72,000 - 77,000; Full time

Benefits offered by this job

Remote work in U.S.

401(k) with company match

Medical/Dental/Vision

Paid holidays

4 weeks PTO

Job summary

OnPay is a fast-growing Atlanta-based software company delivering cloud payroll, HR, and benefits solutions. We are hiring a Sales Support Specialist to handle administrative and operational tasks related to client insurance benefits, including quoting, applications, renewals, and ongoing support.

You will work with carrier portals, Employee Navigator, and various HR systems, preparing presentations, managing installations, and assisting clients and employees by phone, email, and Zendesk.

Qualifications

• Prior experience in insurance, benefits administration, or a similar administrative support role is preferred.
• Life and Health License required
• Experience with carrier portals, Employee Navigator, or other benefits/HR software is a plus.
• Bachelor's Degree preferred

Responsibilities

• Execute quoting procedures via carrier portals, Thatch, General Agencies, and other channels.
• Prepare comprehensive renewal and open enrollment presentations.
• Complete and submit all necessary employer application forms for various carriers.
• Generate and process Broker of Record letters.
• Gather and organize data required to build Employee Navigator platforms.
• Manage the complete carrier installation workflow for all selected insurance lines.
• Design clear and informative benefits booklets tailored for clients.
• Develop presentations for Open Enrollment and annual renewals.
• Conduct interactive Open Enrollment sessions for client groups.
• Provide timely support to clients and employees via email, phone, and Zendesk tickets.
• Monitor and track carrier alerts, including payment delinquencies, coverage terminations, and enrollment modifications

Skills

Attention to detail

Communication skills

Organizational skills

Technical proficiency

Problem solving

Client service

Education

Life and Health License

Bachelor's degree preferred

Tools

Carrier portals

Employee Navigator

Office software

Job description

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at OnPay.com.

We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

The Role

The Sales Support Specialist is responsible for managing administrative and operational tasks related to client insurance benefits. This includes handling the quoting and application process, building renewal and open-enrollment presentations, managing carrier installations, and providing ongoing support for client and employee inquiries about coverage and benefits.

What You’ll Do

• Execute quoting procedures utilizing carrier portals, Thatch, General Agencies, and other channels
• Prepare comprehensive comparison presentations for clients
• Complete and submit all necessary employer application forms for various carriers
• Generate and process Broker of Record letters
• Gather and organize data required to build Employee Navigator platforms
• Manage the complete carrier installation workflow for all selected insurance lines
• Design clear and informative benefits booklets tailored for clients
• Develop presentations for Open Enrollment and annual renewals
• Conduct interactive Open Enrollment sessions for client groups
• Provide timely support to clients and employees via email, phone, and ZenDesk tickets
• Monitor and track carrier alerts, including payment delinquencies, coverage terminations, and enrollment modifications

What You Bring

• High Attention to Detail: Essential for populating carrier application forms, performing data collection for Employee Navigator, and ensuring accuracy in carrier notifications
• Strong Communication Skills: Needed for hosting Open Enrollment meetings and providing support to clients and employees via phone, email, and ZenDesk tickets
• Organizational and Time Management Skills: Required to build various presentations (Renewals, Open Enrollment, comparisons) and manage the carrier installation process
• Technical Proficiency: Ability to navigate multiple systems, including carrier portals, Employee Navigator, and general office software
• Problem-Solving: Necessary for addressing complex client and employee inquiries and navigating issues with carrier notifications
• Professionalism & Service-Orientation: A client-first attitude to handle the administrative and support aspects of insurance benefits

Education and Experience

• Prior experience in insurance, benefits administration, or a similar administrative support role is preferred.
• Life and Health License required
• Experience with carrier portals, Employee Navigator, or other benefits/HR software is a plus.
• Bachelor's Degree preferred

Why OnPay?

• Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.
• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
• Lead engine that delivers: Our marketing and partner network drives thousands of qualified leads monthly - you'll always have warm opportunities to close.
• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta's Ponce City Market if you reside in the Atlanta metro area.
• Competitive compensation: Base salary + bonus + stock options = real upside for high performers.
• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.
• Growth culture: Join a team with deep payroll expertise, modern SaaS momentum, and a genuine commitment to helping employees grow their careers.
• Client-first ethos: OnPay is built on a culture of transparency and service - from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

Remote (U.S.) | Atlanta HQ Optional

The pay range for the role is $71,658-$76,574 in Atlanta, GA. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.