Sales Support Representative (SCAN Temp Employee)

SCAN; Long Beach (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Support Representative to enhance customer service for Brokers and Sales Representatives. This role involves answering inquiries, interpreting benefits, and ensuring compliance with regulations. You'll play a crucial part in increasing membership while working in a supportive environment focused on making a difference in the lives of older adults. Join a team that values work-life balance and offers opportunities for growth, all while contributing to meaningful work in the community.

Benefits

401(k) plan with employer match

Work-life balance

Meaningful work supporting seniors

Qualifications

• 2+ years of sales support experience in a call center environment.
• Strong communication and time management skills are essential.

Responsibilities

• Provide excellent customer service to Brokers and Sales Representatives.
• Document calls and actions in the Sales Support log as per standards.

Skills

Customer Service

Communication Skills

Time Management

Interpersonal Skills

Organizational Skills

Bilingual (Spanish)

Education

High School diploma or GED

Job description

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About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. It is the sole corporate member of SCAN Health Plan, which serves over 285,000 members across California, Arizona, Nevada, and Texas. With over 40 years of experience, SCAN is recognized as a leader in senior healthcare, committed to supporting older adults and innovating healthcare solutions. Employees receive comprehensive training, access to advanced tools, and opportunities for growth. To learn more, visit www.thescangroup.org or www.scanhealthplan.com.

The Job

Provide excellent customer service to contracted Brokers and SCAN Sales Representatives via the Sales Support phone line. Assist with inquiries related to eligibility, network, formulary, benefit design, and commissions to help increase membership.

Your Responsibilities

1. Answer calls from internal sales reps and external brokers.
2. Deliver exceptional customer service, responding to questions about eligibility, benefits, and related topics.
3. Interpret and explain benefits and plan options accurately.
4. Follow up with callers to resolve inquiries promptly, escalate issues when necessary, and route calls appropriately.
5. Maintain knowledge of Medicare and SCAN benefits through required training.
6. Comply with state and regulatory guidelines as per the Compliance Department.
7. Document calls and actions in the Sales Support log per department standards.
8. Contribute to team efforts and support organizational goals.
9. Perform other duties as assigned.

Qualifications

• High School diploma or GED (or equivalent experience).
• At least 2 years of sales support experience in a call center environment.
• Excellent communication and time management skills.
• Bilingual in Spanish preferred.
• Strong interpersonal, organizational, and confidentiality skills.
• Availability Monday-Friday, 8:00 AM to 6:00 PM, with possible extended hours.

Benefits

• Hourly rate: $24/hr.
• 401(k) plan with employer match.
• Work-life balance and meaningful work supporting seniors and the community.

We encourage qualified applicants to apply now and join a team committed to making a difference. SCAN promotes diversity and equal opportunity in the workplace. A background check is required.