Sales Support Representative I

American Business Forms; Glenwood (MN); Hybrid; USD 24,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Medical

Dental/Vision

PTO

Volunteer Time Off

Paid Holidays

Tuition Reimbursement

Employee Ownership

401K

Job summary

American Solutions for Business (ASB) Glenwood location is seeking an Order Processing Coordinator to handle sales orders, invoices, and billing. The role supports sales associates by updating order status and fulfillment details with clients, vendors, and home office teams.

This on-site position in Glenwood, MN transitions to hybrid/remote after the first year, with opportunities for flexible work arrangements and collaboration across departments.

Qualifications

• High school diploma or GED plus six months to one year of experience or education in customer service, accounting or inventory control.
• Strong organizational and communication skills; ability to work with vendors, customers, and internal teams.

Responsibilities

• Process sales orders, discrepancies, and inventory documents daily according to department policies.
• Match vendor invoices and warehouse packing slips to purchase orders.
• Invoice customers upon receipt of paperwork, ensuring costs are accurate.
• Provide updates on order status and fulfillment programs to sales associates and clients.

Skills

Customer service

Data entry

Communication

Problem solving

Organizational skills

Time management

Teamwork

Education

High school diploma or GED

Tools

Mfiles

Microsoft Office

Job description

Job Details: Job Location: ASB Corp Glenwood - Glenwood, MN, Salary Range: $17.50 - $19.50Hourly, American Solutions for Business (ASB) is an employee-owned company that helps customers with print, branded merchandise, eCommerce, and fulfillment services. Founded in 1981, ASB has grown to be one of the largest distributors in the industry.

Start your career journey with ASB as an Order Processing Coordinator. In this role you will focus on processing sales orders, vendor invoices, and billing. You will also support assigned sales associates by providing updates on order status and fulfillment programs. This includes communicating with clients, vendors, and internal home office teams.

This position will require working on site in Glenwood, MN up to the first year and then will have the opportunity to be hybrid and/or remote.

In this role you will:

• Process sales orders, discrepancies, inventory documents daily according to established department policies and procedures, to include:
  • Ensure all incoming orders are received, entered, and saved into order management system and tagged in the workflow management system (Mfiles).
  • Utilize ASB platforms to process orders daily, by performing data entry functions on purchase and sales orders based on specific program requirements, attaching all correspondence and documents related to order.
  • Match vendor invoices and warehouse packing slips to purchase orders.
  • Invoice customer upon receipt of all paperwork; verifying costs are accounted for and are accurate.
• Provide timely support, research, and feedback regarding the status of orders, concerns and/or pending changes as it relates to orders, such as:
  • Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account.
  • Contacting sales associate regarding missing purchase orders providing scanned version of invoice.
  • Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client and vendor expectations by:
    • Coordinating updates when warehouse or vendor removes old merchandise.
    • Gathering and preparing information for credit memos.
    • Inputting orders for warehouse and remote locations.
    • Gathering inventory receiving documents and forward documentation to Inventory Team for receipt completion.
    • Assisting with inventory reconciliation as required.
• Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices utilizing the information to process, prepare and/or notify sales associate, home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports.
• Collaborate with sales associates to create professional working relationships.

What we offer:

• Comprehensive Medical
• Dental/Vision
• PTO
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401K
• And more!

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required: High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service, accounting or inventory control.

Competencies

• Client Focus
• Flexibility
• Problem Solving/Analysis Organizational Skills
• Time Management
• Technical Capacity
• Communication Proficiency
• Teamwork Orientation

Language Skills

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with fellow employees, management and Sales Associates of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet based programs and email.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station, which requires repetitive wrist and hand movement.

Duties require sight, speech and hearing. Specific vision abilities required by his job include close vision. The employee must rarely lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

AA/EEO/Vet/Military