Sales Support Representative- Eastern Canada

ResMed; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

ResMed seeks a Sales Support Representative to remotely support customers across Eastern Canada. The role focuses on enterprise-level service delivery, coordinating resolutions, and strengthening client relationships.

The candidate will work closely with Sales Management to assess trends and drive proactive service programs. The ideal candidate brings bilingual communication skills (French/English), 1+ year of B2B sales support experience, and a collaborative, results-oriented mindset.

Qualifications

• Fluent in French and English; bilingual communication essential.
• 1+ years of relevant experience in B2B sales support; medical device industry preferred.
• BA/BS in business discipline or equivalent experience preferred; notrequired
• Strong teamwork ethic and proactive attitude; customer-first approach.

Responsibilities

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
• Ensure quality service and operational performance within program and delivery standards
• Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive proactive service and support mechanisms to reduce downtime and costs
• Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
• Develop, maintain, and grow customer relationships within assigned accounts and account managers
• Enhance relationships through routine virtual visits, product demonstrations, educational programs, in-services, and problem resolution
• Document activities within the CRM system
• Work closely with Sales Management to evaluate business conditions and sales trends
• Develop and implement a proactive plan involving service and support with Sales Management

Skills

Bilingual French/English

Sales support experience

Medical device knowl

Team player

Education

BA/BS in business or related field

Tools

CRM

Job description

Sales Support Representative (Remote Anywhere in Eastern Canada)

Let's talk about the team

The primary role of SalesProfessionalsfunction is to sell ResMed's products to customers and/or professional organizations through various distribution channels. Key deliverables include planning,positioningand strategic marketing of ResMed's fullrangeproducts and services in theallocatedregion. Attainingsales objectivesfor new and existing accounts within the assigned distributionorretail sales channel.

Remote Anywhere in Eastern Canada

Let's talk about the role:

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients

• Ensure quality service and operational performance within the parameters of program and delivery standards.

• Develop clientrelationshipand understanding of client business and product installations toidentifyservice needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

• Act assinglepoint of clientcontactto coordinate resolution of service incidents and escalation of technical issues.

• Develop,maintain, and grow customer relationships within assigned accounts and account managers.

• Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.

• Document activities within the Customer Relationship Management (CRM) system.

• Work closely with the Sales Management team in evaluating business conditions and sales trends.

• Develop and implement a proactive plan that involves service and support with Sales Management.

Let's talk about you

• Fluent in French and English

• 1+ yearsrelevant experience in B2B sales support; medical device industry experience and knowledge preferred

• BA/BS in business discipline or equivalent experience preferred notrequired

• Team player with strong work ethic and a can-do attitude

• Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies

• Motivated, execution and results focus with accountability for continuous improvement

• Demonstrated ability to provide excellent service internally and externally

• Self-starter with proven leadership qualities

• Demonstrated ability to develop and build strong customer relationships

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, we commit to respond to every applicant.