Sales Support Representative

WOW!; Georgia; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

HSA and FSA

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Job summary

WOW! is seeking a Sales Support Representative to keep orders moving and support our sales teams. You will investigate delays, answer questions, and collaborate across departments to move orders from submission to completion.

We offer competitive hourly pay and benefits including health, dental, vision, life insurance, an HSA/FSA, 401(k) with match, PTO, and tuition reimbursement. Prior experience in sales support or a call center is preferred.

Qualifications

• 2–4 years of customer service experience preferred.
• Strong problem-solving skills in order-processing or operational issues.
• Clear verbal and written communication; able to explain technical information simply.
• Attention to detail in data entry, documenting cases, and customer communications.

Responsibilities

• Keep orders moving and resolve pending, held, canceled, and fallout orders.
• Enter and update customer account information in billing systems to support accurate processing.
• Support inbound, outbound, online, and eCommerce sales channels.
• Answer questions about order entry, products, promotions, and procedures.
• Collaborate with Field Operations, Dispatch, IT, Marketing, and Training to resolve issues.
• Stay current on product, system, and process changes and apply updates.
• Document, prioritize, and track support requests and escalations in CRM and ticketing systems.
• Manage requests through resolution or handoff with timely updates.

Skills

Customer service

Problem solving

Clear communication

Data entry

Tools

Salesforce

CRM systems

Order-management

ServiceNow

ICOMS

USHA

Job description

Sales Support RepresentativeDo you enjoy solving problems, keeping details organized, and helping others succeed? At WOW!, our Sales Support Representatives help customers get connected by keeping sales orders accurate, resolving issues, and supporting our sales teams.In this role, you’ll investigate order delays, answer questions, and work across departments to move orders from submission to completion. If you’re a resourceful problem-solver who enjoys a fast-paced environment, we’d love to hear from you.What WOW! OffersPay: $22–$24 per hourMedical, dental, vision, and life insuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA) options401(k) with company matchPaid time off and company holidaysTuition reimbursement for continued developmentEmployee broadband discountsWhat You’ll DoKeep orders movingResearch and resolve pending, held, canceled, and fallout orders, including installation barriers and questions about whether service is available at a customer’s address.Enter and update customer account information in billing systems to support accurate, timely order processing.Support inbound, outbound, online, and eCommerce sales channels.Be a resource for our sales teamsAnswer questions about order entry, products, promotions, and sales-system procedures.Partner with Field Operations, Dispatch, IT, Marketing, Training, and other teams to resolve sales-related issues.Stay current on product, system, and process changes and help frontline teams apply those updates.Own the follow-throughDocument, prioritize, and track support requests and escalations in CRM, ticketing, and case-management systems.Manage assigned requests through resolution or an appropriate handoff, providing timely updates and meeting established service-level expectations.Identify recurring system issues, order errors, and process gaps and share opportunities for improvement with Sales leadership.Perform other duties as assigned.What You’ll BringTwo to four years of customer service experience preferred, ideally in sales support or a call center.Strong problem-solving skills; experience resolving complex order-processing, serviceability, or operational issues is preferred.Clear verbal and written communication, active listening skills, and the ability to explain technical information in everyday language.Strong attention to detail when entering data, documenting cases, and communicating with customers and colleagues.The ability to prioritize multiple requests, follow through on outstanding issues, and adapt in a fast-paced environment.Comfort reading and applying product information, training materials, and company policies.Basic math skills, including working with whole numbers, fractions, and decimals.Technology SkillsProficiency with Microsoft Office and the ability to navigate multiple applications while researching and resolving requests.Experience with CRM, order-management, billing, or case-management systems.Experience with ICOMS, USHA, or Salesforce preferred; ServiceNow experience is a plus.Working Conditions & Physical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.Regularly required to talk and hearRequired to use hands to type, handle objects and paperworkRequired to reach and hold on to items at chest level or reach above the shoulderRequired to use close vision and be able to focusRequired to perform computer-based research, documentation, and communication for extended periods.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran