Sales Support Representative

Wide Open West; Atlanta (GA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

HSA and FSA options

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Job summary

WOW! is seeking a Sales Support Representative in Atlanta to help customers move orders from submission to completion. You will investigate delays, answer questions, and coordinate with sales teams to keep orders accurate and on track.

You'll support multiple channels—online, phone, and in-person—and document issues in CRM, prioritizing requests and providing timely updates in line with service levels. Strong communication and problem-solving are essential.

Qualifications

• 2–4 years of customer service experience, preferably in sales support or a call center.
• Strong problem-solving skills with experience resolving order-processing or operational issues.
• Clear verbal and written communication and attention to detail.

Responsibilities

• Research and resolve pending, held, canceled, and fallout orders.
• Enter and update customer account information in billing systems.
• Support inbound, outbound, online, and eCommerce sales channels.
• Partner with Field Operations, Dispatch, IT, Marketing, Training, and other teams.
• Document, prioritize, and track support requests in CRM and ticketing systems.
• Identify recurring issues and share improvement opportunities with Sales leadership.

Skills

Customer service

Problem solving

Data entry

Clear communication

Prioritization

Tools

CRM systems

Salesforce

ServiceNow

Job description

Sales Support Representative Do you enjoy solving problems, keeping details organized, and helping others succeed? At WOW!, our Sales Support Representatives help customers get connected by keeping sales orders accurate, resolving issues, and supporting our sales teams. In this role, you'll investigate order delays, answer questions, and work across departments to move orders from submission to completion. If you're a resourceful problem-solver who enjoys a fast-paced environment, we'd love to hear from you.

What WOW! Offers

• Pay: $22-$24 per hour
• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Paid time off and company holidays
• Tuition reimbursement for continued development
• Employee broadband discounts

What You'll Do

• Research and resolve pending, held, canceled, and fallout orders, including installation barriers and questions about whether service is available at a customer's address.
• Enter and update customer account information in billing systems to support accurate, timely order processing.
• Support inbound, outbound, online, and eCommerce sales channels.
• Be a resource for our sales teams.
• Answer questions about order entry, products, promotions, and sales-system procedures.
• Partner with Field Operations, Dispatch, IT, Marketing, Training, and other teams to resolve sales-related issues.
• Stay current on product, system, and process changes and help frontline teams apply those updates.
• Document, prioritize, and track support requests and escalations in CRM, ticketing, and case-management systems.
• Manage assigned requests through resolution or an appropriate handoff, providing timely updates and meeting established service-level expectations.
• Identify recurring system issues, order errors, and process gaps and share opportunities for improvement with Sales leadership.
• Perform other duties as assigned.

What You'll Bring

• Two to four years of customer service experience preferred, ideally in sales support or a call center.
• Strong problem-solving skills; experience resolving complex order-processing, serviceability, or operational issues is preferred.
• Clear verbal and written communication, active listening skills, and the ability to explain technical information in everyday language.
• Strong attention to detail when entering data, documenting cases, and communicating with customers and colleagues.
• The ability to prioritize multiple requests, follow through on outstanding issues, and adapt in a fast-paced environment.
• Comfort reading and applying product information, training materials, and company policies.
• Basic math skills, including working with whole numbers, fractions, and decimals.

Technology Skills

• Proficiency with Microsoft Office and the ability to navigate multiple applications while researching and resolving requests.
• Experience with CRM, order-management, billing, or case-management systems.
• Experience with ICOMS, USHA, or Salesforce preferred; ServiceNow experience is a plus.

Working Conditions & Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• Regularly required to talk and hear.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Required to perform computer-based research, documentation, and communication for extended periods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.