Sales Support Rep Part-Time

Victra - Verizon Authorized Retailer; Warren (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid Training

50% off Verizon Service

Referral Bonus

Career Advancement Opportunities

VNation Disaster Relief

Job summary

Victra - Verizon Authorized Retailer in Warren, OH seeks a Sales Support Representative to deliver friendly, knowledgeable service to every guest. You will help peers with account reviews, merchandising, and guest interactions in a fast-paced store.

We value performance, collaboration, and integrity, offering opportunities for advancement. Must be able to work evenings, weekends, and peak holiday periods, and be at least 18 years old.

Qualifications

• At least 1 year of customer service experience.
• Experience in retail or service environment preferred.
• Able to communicate clearly with guests.

Responsibilities

• Support account reviews, accessory recommendations, data transfers, and guest queue triage during busy periods.
• Lead merchandising, store cleanliness, and daily operations.
• Deliver outstanding customer service with every guest interaction.
• Conduct account reviews to understand guest needs and suggest products.
• Be a passionate guest advocate and enjoy connecting with customers.
• Explain product benefits and recommendations to meet guest needs.
• Create personal connections to make tech feel simple.

Skills

Customer service

Communication skills

Retail experience

Education

High school diploma or GED

Job description

Why Victra?

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

What You Will Be Doing...

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

We’re Looking For...

• High school diploma or GED.
• One or more years of customer service, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.
• Physical Requirements
• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

Various online and computer-based training will be required throughout your employment with Victra.

Benefits

• Paid Training
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $13.00.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Equal Employment Opportunity and Nondiscrimination Policy, Accomodation Policy, and Complaint Procedure.

Applicants may make complaints about violations of this policy by calling Victra's Speak Up Hotline at (833-612-2280), or emailing a complaint to [e-mail]. Please provide as much information as possible, and, unless you are submitting the complaint anonymously, your contact information to facilitate Victra's prompt investigation into your complaint.

Victra independently operates this site and is a Verizon Authorized Retailer.