Sales Support Rep Part-Time

Victra - Verizon Authorized Retailer; Bucyrus (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid Training

Verizon service discount 50%

VNation Disaster Relief

Referral Bonus

Career advancement opportunities

Comprehensive benefits

Job summary

Victra - Verizon Authorized Retailer is seeking a Sales Support Representative to deliver world-class service and connect guests with technology solutions. You will join a fast-paced team supporting store operations, merchandising, and guest interactions.

The role emphasizes friendly, knowledgeable help and a commitment to guest satisfaction. Valid customer service experience and a willingness to work evenings, weekends, and peak periods are required.

Qualifications

• Experience providing customer-facing service in a retail or service setting.
• Ability to communicate effectively to find solutions for guests.
• Willingness to work evenings, weekends, holidays, and peak periods.

Responsibilities

• Support account reviews, add-on recommendations, data transfers, and guest flow during busy periods.
• Lead merchandising, store cleanliness and basic operations.
• Deliver outstanding customer service in every guest interaction for a positive visit.
• Conduct account reviews to understand guest needs and offer relevant product and service options.
• Be a passionate guest advocate and engage customers with a friendly demeanor.
• Provide product benefits and solutions through exceptional service to meet guest needs.
• Create personal connections to make technology feel simple.
• Assist team with guest interactions and follow-through during busy store times.

Skills

Customer service

Communication

Retail experience

Education

High school diploma or GED

Job description

Why Victra?

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

What You Will Be Doing...

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

We’re Looking For...

• High school diploma or GED.
• One or more years of customer service, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.
• Physical Requirements
• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

Various online and computer-based training will be required throughout your employment with Victra.

Benefits

• Paid Training
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $13.00.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Equal Employment Opportunity and Nondiscrimination Policy, Accomodation Policy, and Complaint Procedure.

Applicants may make complaints about violations of this policy by calling Victra's Speak Up Hotline at (833-612-2280), or emailing a complaint to [e-mail]. Please provide as much information as possible, and, unless you are submitting the complaint anonymously, your contact information to facilitate Victra's prompt investigation into your complaint.

Victra independently operates this site and is a Verizon Authorized Retailer.