Sales Support Rep Part-Time

Hunter Super Techs - TurnPoint; Portland (MI); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Paid Training

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Career Advancement Opportunities

Job summary

Victra, Verizon's largest premium retailer in the United States, seeks a part-time Sales Support Representative to deliver world-class service to Every Guest and support the sales process with product knowledge. You will be the face of Victra and help connect guests with what matters most.

The role involves merchandising, store upkeep, customer interactions, and assisting with account reviews and device/service recommendations to create memorable in-store experiences.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience preferred.
• Ability to work evenings, weekends, holidays during peak periods.
• Must be at least 18 years old and legally eligible to work in the United States.

Responsibilities

• Support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Lead merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction.
• Conduct thorough account reviews to understand guest needs and present product recommendations.
• Create personal connections with guests and provide product benefits and solutions.

Skills

Customer service

Communication

Evening/weekend availability

18+ years old

Legally authorized to work in US

Education

High school diploma or GED

Job description

Location

1328 East Grand River Ave., Suite A, Portland, MI, 48875

Why Victra?

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture. Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

What You Will be Doing

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service skills, you will have the power to create the ultimate in-store experience. In this role, you will:

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.


• Take the lead on merchandising, store cleanliness and operational functions.


• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.


• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.


• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!


• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.


• Create personal connections with guests to make tech look simple.


• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Why Work at Victra

Paid Training
50% off Verizon Service
VNation Disaster Relief
Referral Bonus
Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $15.73. We provide paid training and a supportive onboarding experience to set you up for success from day one.

From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you.

What we're looking for

• High school diploma or GED.


• One or more years of customer service, preferably in a retail or service environment.


• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.


• At least 18 years of age.


• Demonstrated experience communicating with customers to find solutions.


• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift 10 pounds.


• Ability to stand for long periods of time.

Training Requirements

Various online and computer-based training will be required throughout your employment with Victra.

After you apply... You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Victra independently operates this site and is a Verizon Authorized Retailer. Equal Employment Opportunity and Nondiscrimination Policy, Accommodation Policy, and Complaint Procedure. Applicants may make complaints about violations of this policy by calling Victra's Speak Up Hotline at (833-612-2280), or emailing a complaint to [e-mail]. Please provide as much information as possible, and, unless you are submitting the complaint anonymously, your contact information to facilitate Victra's prompt investigation into your complaint.