Sales Support - Payment Processing

Perennials and Sutherland LLC; Dallas (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Paid holidays

Parental leave

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life insurance

Voluntary benefits

Employee assistance program

Job summary

Perennials and Sutherland, LLC in Dallas, TX is seeking a Sales Support - Payment Processing to support the Client Experience Specialist team, Accounting, and Showrooms. The role focuses on timely payment processing, accurate reporting, and proactive client service in a luxury environment.

Ideal candidates have 2+ years in luxury services, strong communication, and CRM/ERP proficiency. The position offers in-office hours with some remote days and a collaborative, high-end team culture.

Qualifications

• 2+ years in a luxury services environment.
• Demonstrates professional brand image and high-end customer experience.
• Strong analytical and proactive problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work in a hybrid environment while maintaining professionalism.
• Experience with ERP/CRM systems and Microsoft Office suite.

Responsibilities

• Manage daily credit card, ACH, and wire payments for sales orders.
• Organize, fill out, and post daily journals of payments.
• Export and send weekly payment reports to accounting.
• Perform intercompany transfers when needed.
• Handle online orders and client communications as needed.

Skills

Luxury services

Customer experience

Analytical skills

Problem solving

Interpersonal skills

Communication

Attention to detail

Hybrid work

Self-starter

Multitasking

Cross-functional

Professionalism

ERP

CRM

MS Office

Salesforce

Navision

Google Apps

Tools

Salesforce

Navision

Excel

Outlook

Google Apps

Job description

Position: Sales Support, Payment Processing

Location: Dallas

Reports to: Director, Client Experience

Summary/Objective

Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It’s not just what we do but what we love.

We are looking for someone to fill the position of Sales Support - Payment Processing sales and sales operations support for our Client Experience Specialist team, Accounting and Showrooms.

Work Schedule: in-office schedule during standard business hours. Two of the work days per week may be worked remotely and may rotate based on business needs and team coverage. Specific scheduling will be coordinated with your manager.

What You’ll Be Doing

• Manage daily incoming credit card, ACH, Wire payments and distribute to sales orders.
• Organize, fill out, and post daily journals of credit card payments.
• Export and send weekly payment reports to accounting where applicable.
• Perform and manage Intercompany Transfers when needed.
• Handle online orders for our company and direct client communication when needed

Desired Skills And Experience

• 2+ years in a luxury services environment
• Understand high-end customer experience and exemplify a professional brand image of the company.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills with the ability to collaborate cross functionally.
• Outstanding written and verbal communications skills providing exemplary service both on the phone and in writing.
• Demonstrates skills integral to high-level service including strong attention to detail, critical thinking, problem solving and professional etiquette
• Flexibility to work in a hybrid environment while maintaining professionalism and reliability.
• Forward thinker and self-starter who can follow directions but will also go the extra step.
• Ability to handle multiple responsibilities and changing priorities.
• Ability to effectively interact and collaborate with members of all cross-functional departments with the utmost professionalism.
• Promote respect and trust amongst peers and management
• Ability to work with an ERP and CRM system
• Strong PC skills-Microsoft Suite (Excel experience preferred), Salesforce, Outlook, Navison, Google Applications

Key Responsibilities

• Support the sales team with timely payment processing.
• Support Accounting with timely and accurate reporting.
• Demonstrate and continuously expand your comprehensive knowledge of products and processes.
• Participate in developmental team meetings and activities to contribute to the success of the team.
• Other duties as assigned that support our Sales Support and Client Experience team.

Benefit Offerings Include

• Paid Time off of 10 days per year, accrued bi-weekly
• Eight Sick Days Per Year
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision Insurance, including HDHP with HSA
• 401k Retirement Plan with Bi-Weekly Company Match
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity
• Employee Assistance Program

Perennials and Sutherland participates in E-Verify and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, ilitary/veteran status or other characteristics protected by law.

Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than perfection, a business needs great people and a collaborative environment to thrive. We maintain, develop, and inspire talented professionals and craftsmen. Our investment in people, equipment, and facilities results in a positive engaging workplace and gives our company a competitive edge in the marketplace. We believe deeply that the “right” people are our greatest asset. We offer careers for smart, creative, high energy people driven to contribute in a team environment where everyone can win. We foster potential, celebrate success, and support every colleague. Perennials and Sutherland, LLC employees enjoy a vibrant office culture, welcoming and inclusive executive team, and fantastic work-life balance.