Sales Support Manager: Data-Driven Lifecycle & Retention

DHL Global Forwarding; Atlanta (GA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) match

Medical coverage

Paid time off

Job summary

DHL Global Forwarding is seeking a Sales Support Manager to back the full sales lifecycle, from lead generation to aftersales performance. This role emphasizes data analytics, stakeholder management, and process excellence, serving as a bridge between Sales, Analytics, Legal and Operations.

Candidates can be located in Atlanta, Miami, or Dallas. The position requires 6+ years in Sales Support/Sales Operations, advanced MS Excel and PowerPoint skills, and a bachelor’s degree in a related field.

Qualifications

• 6+ years of relevant experience in Sales Support/Sales Operations.
• Experience in logistics or related industry preferred.
• Advanced Microsoft skills (Excel, PowerPoint) required.
• Bachelor's degree in Business, Finance, Accounting, Marketing or related field.
• Project Management and Data Analytics skills preferred.
• Strong multitasking, independent work and team collaboration with excellent communication.

Responsibilities

• Partner with Commercial Owners to proactively prevent churn and improve customer retention.
• Deliver differentiated customer value through data-driven insights and analytics.
• Bridge insights between Commercial and Analytics teams to drive informed decision-making.
• Execute post-implementation reviews and monitor customer satisfaction outcomes.
• Track customer performance metrics (revenue development, churn, pipeline health) and support continuous improvement.
• Manage lead generation programs and initiatives by overseeing and optimizing leads to maximizing conversion.
• Enables Consignee Selling Trips across the US and visiting countries by multiple activities such as project management, track visit effectiveness, ROI, and commercial impact.
• Manage Contract LifeCycle management processes ensuring contracts are uploaded, managed and accurately coded, supporting with training and adoption initiatives to improve system usage and ensure compliance with internal policies and governance standards.
• Liaison between sales, customers and internal departments.
• Support customer problem management and report on results of corrective processes.
• Generate and review reports and statistics for supporting customers to analyze and prepare for customer business reviews.
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.
• Support project implementation, deployment of systems/solutions, and process improvement.
• Support pre and after sales activities

Skills

Sales operations

Analytics

Communication

Project management

Teamwork

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

DHL Global Forwarding is seeking a Sales Support Manager to back the full sales lifecycle, from lead generation to aftersales performance. This role emphasizes data analytics, stakeholder management, and process excellence, serving as a bridge between Sales, Analytics, Legal and Operations.

Candidates can be located in Atlanta, Miami, or Dallas. The position requires 6+ years in Sales Support/Sales Operations, advanced MS Excel and PowerPoint skills, and a bachelor’s degree in a related field.