Sales Support Manager

Newnovation; Sterling (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development

Job summary

Newnovation is seeking a Sales Support Manager to lead a team of 5–10 specialists responsible for pricing, data management, and reporting. You will coordinate across retail, foodservice, and commercial channels to optimize sales operations.

The role emphasizes strong Excel skills, CRM/ERP proficiency, and a customer-first mindset to drive accurate data and effective decision-making.

Qualifications

• 3+ years in Sales Support or Sales Operations.
• Bachelor’s degree in Business Administration or related field.
• Advanced Excel proficiency; hands-on CRM and ERP experience.
• Strong analytical, communication, and attention to detail; customer-first mindset.
• Background in food manufacturing, foodservice, or CPG industries preferred.

Responsibilities

• Lead a team of 5–10 sales support staff; manage workloads and performance.
• Oversee pricing administration and data accuracy across CRM/ERP platforms.
• Generate sales forecasts, channel performance reports, and KPI analytics.
• Collaborate with Sales, Logistics, QA, Finance, and Operations to resolve escalated issues.
• Support quarterly and annual sales meetings with pricing insights.

Skills

Analytical skills

Communication skills

Attention to detail

Customer-focused

Education

Bachelor's degree in Business Administration

Tools

CRM systems

ERP systems

Job description

On behalf of our client, a global leader in food manufacturing and innovation, we are seeking a Sales Support Manager to oversee and optimize sales operations.

In this role, you will lead a dedicated team of 5–10 sales support professionals responsible for pricing administration, customer data management, reporting, and cross-functional coordination across retail, foodservice, and commercial channels.

Key Responsibilities

• Team Leadership: Supervise and mentor 5–10 team members; oversee schedules, distribute workloads, set performance standards, and conduct regular performance evaluations.
• Process & Pricing Management: Optimize sales support workflows; manage pricing structures, contract setup, and data accuracy across CRM and ERP platforms.
• Reporting & Analytics: Generate sales forecasts, channel performance reports, and actionable KPI analytics to guide executive decision-making.
• Cross-Functional Collaboration: Partner with Sales, Logistics, QA, Finance, and Operations to streamline workflows and resolve escalated customer service issues.
• Strategic Support: Monitor competitor pricing trends and participate in quarterly and annual sales meetings.

Qualifications

• Experience: 3+ years in Sales Support or Sales Operations, including at least 1 year leading or supervising a team.
• Education: Bachelor’s degree in Business Administration or a related field (or equivalent practical experience).
• Technical Skills: Advanced proficiency in Microsoft Excel; hands-on experience with CRM and ERP systems.
• Core Competencies: Strong analytical capabilities, excellent communication skills, high attention to detail, and a customer-first mindset.
• Preferred: Background in food manufacturing, foodservice, or CPG industries.

What the Client Offers

• Competitive compensation ($65,000/year) and comprehensive benefits package.
• Leadership exposure across global operations.
• Collaborative culture focused on innovation, professional growth, and career development.