Sales Support Lead

Swickard-Auto-Group; Las Vegas (NV); On-site; USD 90,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Career growth

Vehicle purchase & service discounts

Job summary

Swickard Auto Group seeks a Sales Support Lead to coach a centralized team across 31 rooftops, ensuring consistent appointment volume and strong conversion rates. You will audit activity, drive outreach campaigns, and align sales support with store goals in a fast-growing dealer network.

Lead by example, cover the floor when needed, and partner with GSMs and store leaders to optimize guest pipelines across multiple locations.

Qualifications

• 2+ years of BDC, sales support, or call center leadership in automotive retail.
• Proven ability to coach, audit, and maintain performance standards.
• Strong CRM proficiency and ability to coach across a multi-store network.

Responsibilities

• Lead and coach the Sales Support team with daily feedback and performance expectations.
• Oversee appointment setting across 31 rooftops, ensuring volume targets and quality.
• Manage outreach campaigns and lead engagement across the store network.
• Audit calls and CRM activity; identify gaps and coach to standard.
• Provide coverage and model leadership during peak times and escalations.
• Collaborate with store-level leadership to align sales support goals.
• Track KPIs: appointment volume, show rate, conversion, outreach, CRM compliance.
• Support hiring, onboarding, and training of new Sales Support team members.

Skills

BDC leadership

Sales leadership

CRM proficiency

Multi-store leadership

Coaching & feedback

Tools

CRM software

Job description

Las Vegas, NV | Sales Support Lead | BDC | Appointment setting | Sales outreach | Multi-store | Shared services | Automotive | Team lead | Sales Support or BDC Leadership Experience Required| Veterans encouraged to apply | $90,000 - $108,000/yr

IS THIS YOU?

• You're an experienced sales support or BDC leader who knows how to coach a team, hold performance standards, and keep appointment volume consistent across a high-demand operation
• You lead by being present -- you audit, you coach in the moment, and you cover the floor when the team needs you
• You're ready to lead a centralized sales support function that directly impacts guest pipelines across 31 Swickard rooftops

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

WHAT YOU'LL DO

• Lead and coach the Sales Support team -- setting performance expectations, providing daily feedback, and developing team members into consistent, high-output contributors
• Oversee appointment setting operations across 31 rooftops -- ensuring the team is hitting volume targets, conversion rates, and quality standards on every guest interaction
• Manage outreach activity -- overseeing proactive guest contact campaigns, follow-up cadences, and lead engagement across the store network
• Conduct regular audits of team calls, CRM activity, and appointment outcomes -- identifying gaps, coaching to standard, and holding the team accountable
• Provide leadership coverage across the sales support operation -- stepping in to manage volume, handle escalations, and model the standard when needed
• Partner with store-level sales leadership and GSMs to align sales support activity with each store's goals and priorities
• Track and report key performance metrics -- appointment volume, show rate, conversion, outreach activity, and CRM compliance -- to Shared Services leadership
• Support hiring, onboarding, and training of new Sales Support team members

WHAT WE'RE LOOKING FOR

• 2+ years of BDC, sales support, or call center leadership experience in automotive retail -- required
• Proven track record of leading a team to consistent appointment volume and conversion performance
• Strong CRM proficiency -- able to audit activity, pull performance data, and coach to process across a team
• A coaching-first leadership approach -- you develop your team through direct feedback, live observation, and consistent standard-setting
• Comfortable operating in a multi-store, centralized support environment -- able to manage competing priorities across a large store network
• Clear, direct communicator who builds credibility with both the support team and the store-level leadership they serve
• High accountability and follow-through -- you hold yourself and your team to the same standard

WHAT WE OFFER

• $90,000 - $108,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- Shared Services leadership roles at Swickard sit at the center of a 40+ rooftop organization with real advancement opportunity
• Employee vehicle purchase and service discounts
• A high-impact leadership role with direct influence on sales pipeline performance across a multi-state dealer group

WHY SWICKARD AUTO GROUP -- SHARED SERVICES

• A centralized leadership role with real organizational reach -- the Sales Support Lead's impact shows up in appointment volume and guest pipeline activity across 31 stores every single day
• Shared Services sits at the center of Swickard's operation -- you'll work alongside HR, legal, finance, and operational leadership in a collaborative, high-visibility environment
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture where the support functions are valued as much as the store-level operations they enable
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we lead our teams and serve the stores we support

If you're an experienced sales support leader ready to coach a team that directly impacts guest pipelines across one of the country's fastest-growing dealer groups -- we'd like to meet you.