Sales Support - Key Holder

BibliU; Smithfield (NC); On-site; USD 16,479 - 23,470; Part time

Job summary

BibliU is seeking a Retail Sales Support team member at Johnston Community College in Smithfield, NC. The role supports during peak periods with a two-day weekly schedule and may involve customer service, textbook handling, and shipping/receiving support.

Flexibility for campus events is required. The position is seasonal (6–8 weeks per semester) and part-time, offering upward of 25 hours per week as needed.

Qualifications

• Retail or customer service experience preferred but not required.
• Ability to work quickly and accurately in a busy environment.
• Team-oriented and dependable, with good attention to detail.

Responsibilities

• Engage customers on the sales floor with information, support, and a positive attitude.
• Maintain clean, organized, and well‑merchandised store displays.
• Open and close the store in accordance with company policies and loss prevention procedures.
• Safeguard store keys, alarm codes, and cash handling responsibilities.

Skills

Retail experience

Customer service

Attention to detail

Job description

Position Title: Sales Support

Reports to: Store Manager

Location: Johnston Community College, 245 College Rd, Smithfield, North Carolina 27577

Contract Type: Part-Time, Permanent

Working hours: 25 hours per week or less

Pay Rate: $14.50 per hour

BibliU is an award‑winning, technology‑led B2B company transforming the $65bn educational content industry. With a 90% CAGR the past 5 years, we are just getting started. We’ve cracked the code on Day 1 access to affordable digital course materials for students, while delivering comprehensive campus store solutions that foster human relationships, and increase our stickiness in the world of AI.

The result? Measurable impact: 10% higher student retention, 1‑point GPA increases, and partnerships with 170 universities serving 600,000 students each year.

We’ve fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to deliver content to universities, and provide rich engagement data and interactive tools like quizzes that help students actually learn.

Founded in late 2015 as an Oxford University spin‑out, we’ve grown explosively with 90% CAGR over the last five years, including 65% in FY25, reaching $100m in annual revenue. Our Series B raised $23m led by Nesta Impact Investments (with Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises). In late 2023, we acquired Texas Book Company (now ’BibliU Campus’) to become the only fully vertically integrated player in the market, driving US organic growth which now represents 90% of our business.

We’re hungry for more. We’re actively building our M&A pipeline as we compete head‑to‑head against legacy bricks‑and‑mortars to improve the faculty and student experience while boosting the financial sustainability of universities.

Our culture is collaborative, high‑growth, and agile. You’ll join an experienced and motivated executive team with backgrounds from Instructure (Canvas) and other successful edtech companies with exit experience. We operate as a distributed team across the UK and US, with offices in London.

Position Overview

As a Retail Sales Support team member, you will work closely with store leadership to create an organized, customer‑focused campus store environment. This position will support during one of our busiest periods, with a special focus on early and steady order fulfilment. The role may involve responsibilities across customer service, textbook handling, and shipping/receiving support.

This position is ideal for individuals who enjoy fast‑paced work, retail environments, and delivering great service. This role operates on a seasonal basis (6–8 weeks per semester), with a standard schedule of two days per week. Flexibility to work additional days during campus events is required.

Key Responsibilities

Customer Service

• Engage customers on the sales floor with information, support, and a positive attitude.
• Maintain clean, organized, and well‑merchandised store displays.
• Support customers in person, via phone and email.
• Manage and fulfil customer orders.

Store Operations & Security

• Open and close the store in accordance with company policies and loss prevention procedures.
• Safeguard store keys, alarm codes, and cash handling responsibilities.
• Ensure compliance with operational, safety, and security standards at all times.

Textbook Department

• Assist customers in locating and purchasing course materials.
• Stock and merchandise textbooks to ensure easy access and visual appeal.
• Support daily upkeep and organization to meet sales and service goals.

Shipping & Receiving

• Receive and check in incoming merchandise and supplies.
• Organize back‑stock to ensure efficient restocking of the sales floor.
• Prepare and process outgoing shipments, customer orders, and returns.
• Must be able to lift up to 40lb unassisted.

Qualifications

• Retail or customer service experience preferred but not required.
• Ability to work quickly and accurately in a busy environment.
• Team‑oriented and dependable, with good attention to detail.