Sales Support- Downtown Sarasota!

Waste Pro; Fruitville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Waste Pro USA Inc. is seeking a Data Entry Clerk to support administrative and data management tasks across multiple departments.

The role involves typing, proofreading, entering service orders, and generating accurate reports while coordinating with Customer Service, Operations and Sales teams. The ideal candidate will have at least a high school diploma, 2+ years in administrative support, and strong MS Office skills, with meticulous attention to detail and a client-focused mindset.

Qualifications

• Minimum of High School Diploma or G.E.D.
• 2+ Years in administrative support function
• Proficiency with MS Outlook, Word, PowerPoint as well as familiarity with basics of Excel.
• Experienced in handling routine to moderate proofreading, typing accuracy, including punctuation edits, grammar and spelling.
• Demonstrated ability to think resourcefully and draw accurate conclusions.
• High degree of autonomy, yet team oriented with ability to work cross-functionally within a matrix organization.
• Attention to detail with demonstrated ability to produce accurate and consistent work quality.
• Must have high level of interpersonal, relationship and customer service skills with demonstrated ability to handle sensitive and confidential situations.
• Able to interact and communicate with individuals at all levels of the organization.
• A positive customer service attitude and energetic spirit which shows in voice and body language.
• Strong written and verbal communication skills.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments to ensure customers are serviced, per Waste Pro standards and agreements. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Close routes, enter notes and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.
• Work directly with Customer Service, Operations, and Sales Managers, Supervisors and the Drivers to insure prompt follow through of all issues.
• Input New Service Agreements and Service Orders.
• Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
• Support other service lines when required.
• Completes cross training with Operations, Sales and Billing.
• Uses Tower systems to gather information, provides information, and/or update customer records.

Skills

Attention to detail

Interpersonal skills

Customer service

Written communication

Verbal communication

Autonomy

Team collaboration

Typing accuracy

Proofreading

Resourcefulness

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

PowerPoint

Excel

Job description

SUMMARY OF POSITION:

The data entry clerk is a multi--purpose position that will report cross functionally to several business leaders and work in a combination of secretarial, administrative, data management functions. The Data Entry Clerk will function as liaison between divisional operations as needed. This position requires a high degree of organization and planning, along with skills required to generate accurate and timely data reports. Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.

ESSENTIAL JOB FUNCTIONS:

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.


• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.


• Plan, distribute, monitor and follow-up daily route assignments to ensure customers are serviced, per Waste Pro standards and agreements. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.


• Close routes, enter notes and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.


• Work directly with Customer Service, Operations, and Sales Managers, Supervisors and the Drivers to insure prompt follow through of all issues.


• Input New Service Agreements and Service Orders.


• Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.


• Support other service lines when required.


• Completes cross training with Operations, Sales and Billing.


• Uses Tower systems to gather information, provides information, and/or update customer records.

OTHER JOB RESPONSIBILITIES:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.


• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.


• Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT

Normal setting for this job is: office setting.

CDL Required

No CDL Required

QUALIFICATIONS:

• Minimum of High School Diploma or G.E.D.


• 2+ Years in administrative support function


• Proficiency with MS Outlook, Word, PowerPoint as well as familiarity with basics of Excel.


• Experienced in handling routine to moderate proofreading, typing accuracy, including punctuation edits, grammar and spelling.


• Demonstrated ability to think resourcefully and draw accurate conclusions.


• High degree of autonomy, yet team oriented with ability to work cross-functionally within a matrix organization.


• Attention to detail with demonstrated ability to produce accurate and consistent work quality.


• Must have high level of interpersonal, relationship and customer service skills with demonstrated ability to handle sensitive and confidential situations.


• Able to interact and communicate with individuals at all levels of the organization.


• A positive customer service attitude and energetic spirit which shows in voice and body language.


• Strong written and verbal communication skills.

Special Considerations/Physical Work Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;


• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select \"Decline to Identify\" for each question. Thank you for your voluntary cooperation.