Sales Support/Customer Service Representative

Power Plus; Corona (CA); In loco; USD 33.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Training and mentoring

401(k) with matching

Paid sick leave

Paid vacation

Descrizione del lavoro

Power Plus is seeking a proactive customer service professional to handle inquiries received by phone, email, and web submissions. The role involves routing inquiries to appropriate teams across multiple divisions, uncovering prospective customers and initiating outreach using social media and AI tools.

The candidate will research target customers with Construct Connect, ZoomInfo, and LinkedIn Sales Navigator, while maintaining organized records and supporting the sales team with timely

Competenze

• Experience with customer service and handling inquiries across multiple channels.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Strong written and verbal communication skills and relationship building.

Mansioni

• Use Construct Connect, ZoomInfo and AI tools to research target customers and record details about upcoming potential projects.
• Use LinkedIn Sales Navigator and ZoomInfo to identify contacts and arrange client meetings.
• Engage across platforms for mass mailing and marketing outreach and track leads generated from multiple sources.
• Support the sales team by providing timely information and pre-qualification packets.
• Serve as first point of contact for inbound calls, directing inquiries appropriately.

Conoscenze

Customer service

Multitasking

Communication

Organizational skills

Research

Strumenti

Construct Connect

ZoomInfo

LinkedIn Sales Navigator

MS Office

CRM

Descrizione del lavoro

Do you have customer service experience? Are you able to multitask while being organized? Do you have experience with multiple tools such social media and AI? If so, we should talk.

We arePower Plus!A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a35-year reputationfor excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

This position will use various tools such as social media and AI to uncover new prospective customers, initiate contact, and introduce prospects to a sales representative. This position serves as the first point of contact for inbound customer inquiries received via phone, email, and web submissions. The individual will evaluate customer needs and ensure the inquiry is directed to the appropriate personnel across multiple divisions and departments within the organization. This role requires a well-organized, customer-focused team player with strong ownership, technical aptitude, and proven office and computer skills.

JOB RESPONSIBILITIES

• Utilize Construct Connect, Zoom Info and other AI tools to research target customers and record details about upcoming potential projects.
• Utilize LinkedIn Sales Navigator and Zoom Info to identify potential contacts and make appointments with clients.
• Utilize multiple platforms for mass mailing and marketing outreach.
• Participate in the aggregation and tracking of the leads that are driven into the company through various websites, social media and other sources.
• Establish rapport and relationship with potential new clients.
• Submit timely and accurate pre-qualification vendor packets with new/existing clients.
• Provide accurate and timely information to sales team and follow up as required.
• Serve as the first point of contact for incoming calls, assessing customer needs and directing inquiries to the appropriate personnel.
• Other duties may be assigned as business needs require.

COMPETENCIES/REQUIREMENTS:

• Extremely perceptive and capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
• Self-directed and enjoys contributing to a team.
• Above average organizational abilities with the experience of juggling multiple priorities with frequent interruptions.
• Strong oral and written communication abilities and the ability to grow and maintain relationships with special emphasis on communicating over the phone and via email.
• Ability to multitask within job duties.
• LinkedIn Sales Navigator and LinkedIn research experience a plus.
• MS Office proficient.
• Aptitude for CRM setup and maintenance.
• Call Center Experience or Customer Service Experience.
• Ability to follow routine verbal and written instructions.
• Strong verbal communication skills and ability to stay calm and professional under pressure.

Hourly Pay Range: $24.00 - $30.00