Sales Support Coordinator/Administrator (US)

Aero Tec Laboratories Ltd (ATL); Ramsey, Northern (NJ, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental & Vision

HSA

FSA

Life Insurance

401K Matching

Referral Program

Employee Assistance Program

Friday Bagel Day

Job summary

Aero Tec Laboratories Ltd (ATL) is seeking a Sales Support Coordinator/Administrator to join a busy Sales team. You will be the key liaison between ATL and major customers, handling pricing, schedules, quality requirements and project pipelines, while developing strong customer relationships.

You will manage quotations, respond to inquiries promptly, forecast sales with customers, and align internal expectations on cost and delivery.

Qualifications

• Proven work experience as a Sales account or executive role.
• Hands on experience in Sales and an ability to deliver.
• An interest in a key market is desirable but not essential.

Responsibilities

• Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
• Developing positive relationships and handling customers’ needs.
• Respond to customers queries in a timely manner and aspire to deliver a positive customer experience.
• Align customer and internal expectations with regards to cost and delivery as required.
• Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
• Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
• Monitoring Sales metrics, reporting on customer account performance regularly.
• Ongoing sales forecasting through proactive discussions with each customer.
• Suggest methods to improve sales performance and identify opportunities for growth.
• Co-ordinate all elements of customer relations with internal ATL departments.
• Attend networking events & exhibitions to present the business in existing and new markets.
• Use environmentally sustainable practices in accordance with our environmental policy.
• Seek ways to reduce waste and energy usage in accordance with our environmental objectives.

Skills

Communication skills

Time management

Project management

Negotiation

Interpersonal skills

Sales experience

Job description

Aero Tec Laboratories was founded in 1970 as a design and testing facility for "flexible composite" materials. Shortly thereafter, the firm broadened its scope to include the actual fabrication of end products from its own outstanding fiber/elastomer composites. These end products are used in many industries, including motorsport, automotive, marine, defense, aviation, and aerospace!
Over its generation of growth, ATL USA has assembled an enviable legion of agents and distributors, plus a sister company in England, ATL UK.

Job Overview

To be an effective key point of contact between ATL and our key customers, ensuring effective management of pricing, schedules, quality requirements and pipeline projects.

Job Description:

As a Sales Support Coordinator/Administrator, you will be expected to work within a busy Sales team, responsible for Customer Relationship Management within the department.

Responsibilites

Duties and Responsibilities

• Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
• Developing positive relationships and handling customers’ needs.
• Respond to customers queries in a timely manner and aspire to deliver a positive customer experience.
• Align customer and internal expectations with regards to cost and delivery as required.
• Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
• Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
• Monitoring Sales metrics, reporting on customer account performance regularly.
• Ongoing sales forecasting through proactive discussions with each customer.
• Suggest methods to improve sales performance and identify opportunities for growth.
• Co-ordinate all elements of customer relations with internal ATL departments.
• Attend networking events & exhibitions to present the business in existing and new markets.
• Use environmentally sustainable practices in accordance with our environmental policy.
• Seek ways to reduce waste and energy usage in accordance with our environmental objectives.

Experience

• Proven work experience as a Sales account or executive role.
• Hands on experience in Sales and an ability to deliver.
• An interest in a key market is desirable but not essential.

Knowledge & Skills

• Excellent communication and interpersonal skills.
• Excellent time and project management skills.
• Strong negotiation and influencing skills.
• Required to develop an in-depth knowledge of ATL’s products and capabilities.
• Business acumen with a problem-solving attitude.
• Medical, Dental and Vision
• Flexible Spending Accounts
• Health Savings Account
• Life Insurance
• 401K-Matching
• Referral Program
• Employee Assistance Program
• Friday is Bagel Day