Sales Support Coordinator

Parkland USA; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Sunoco LP in Miami, FL is seeking a Sales Support Coordinator to deliver responsive customer service, manage orders and quotes, and support onboarding and administrative tasks. You will interact with dispatch, sales, and customers to resolve issues and maintain satisfaction.

Responsibilities include handling order tracking, backorders, CRM/ERP tooling, and credit coordination for new accounts, with a focus on accurate data, timely responses, and excellent service delivery.

Qualifications

• 2+ years of experience in sales support, customer service, or logistics.
• Excellent written and verbal communication skills.
• Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.

Responsibilities

• Process and track lubricant and fuel orders with end-to-end data accuracy.
• Own backorder process and coordinate with dispatch to resolve delays.
• Serve as liaison between customers, sales reps and internal teams.
• Respond to leads, provide quotes, and manage the customer portal inbox.
• Coordinate new customer set-up with MDM and assist credit team.

Skills

CRM/ERP systems

MDM software

Customer portals

Communication skills

Problem solving

CRM software

ERP software

Education

2-year associates degree or higher

Tools

MDM software

CRM software

ERP software

Job description

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Order Management & Logistics

• Process & Track Orders: Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders: Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers. Dispatch Collaboration: Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.

Customer & Sales Support

• The Ultimate Liaison: Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management: Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
• Digital Inbox Management: Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
• Product Knowledge: Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.

Onboarding & Administrative

• New Customer Set-Up: Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
• Credit Coordination: Partner with the credit department to expedite the account opening process for new clients in a timely manner.

Requirements

• Experience: 2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
• Communication: Exceptional written and verbal communication skills. You know how to translate corporate talk into helpful customer solutions.
• Problem-Solving: A resourceful mindset. You don't just spot a delayed order; you're already on the phone with dispatch fixing it
• Technical Aptitude: Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
• Organization: Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
• 2-year associates degree or higher: ideally in a business-related field

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.