Sales Support Coordinator

Informagroupplc; Boca Raton (FL); Hybrid; USD 47,000 - 53,000; Full time

Benefits offered by this job

Hourly rate $27.47

Work-life balance

10 paid sick days

15 days paid annual leave + birthday

3 discretionary days for holidays

Up to 4 weeks parental leave

Medical, vision, dental benefits

4 volunteer days

401(k) + employer match

Seasonal events

Job summary

Taylor & Francis Group in Boca Raton, FL, seeks a Sales Support Coordinator to link Sales, Customer Services, and Finance, supporting revenue generation across regions. You will manage the sales inbox, create reports, and optimize systems across BMIS, ISIS, Salesforce and related TF tools.

The role requires publishing or sales support experience, strong MS Office skills, and the ability to work in a hybrid setup.

Qualifications

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office and industry systems (BMIS, ISIS, Salesforce, Bazinga).
• Understanding of publishing industry roles and overseas markets.
• Knowledge of system administration and process optimization.
• Commercial awareness and market understanding.

Responsibilities

• Manage the Sales Support inbox daily: handle queries, requests, orders.
• Build, produce, and disseminate reports to drive revenue and support operations.
• Proactively manage customer inquiries with timely outcomes.
• Administer and optimize digital systems (BMIS, ISIS, Salesforce) and related TF systems.
• Coordinate with internal/external stakeholders to ensure smooth operations.
• Provide team support to Sales Support Coordinators as needed.
• Create training guides and onboarding materials for sales support tasks.
• Report to Sales Operations Manager on workload and supplier issues.
• Prioritize tasks, foster collaboration, and encourage learning.
• Support team innovation and apply insights for improvements.

Skills

Analytical thinking

Attention to detail

Written and verbal communication

Relationship building

Organizational skills

Flexible / can-do attitude

Ethical standards

Tools

Microsoft Office

BMIS

ISIS

SalesForce

Bazinga

Job description

Are you looking to work as part of a successful sales team?

Do you have great customer service experience?

Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator.

As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers. This position is a key role within the Print Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.

Job Description

Sales Support Executives play a pivotal role in ensuring Sales Support Managers, Area Sales Managers and Agents have the data required to drive revenue across commercial operations.

Responsible for providing daily support to Area Sales Managers and customers across our Commercial Regions.

What you’ll be doing:

• Managing the appropriate Sales Support inbox day to day - Handling queries, help requests, report requests, process orders, etc


• Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.


• Proactively manage customer enquiries, ensuring timely and satisfactory outcomes.


• Administer and optimise digital systems (BMIS, ISIS, Salesforce) and related T&F systems.


• Liaise with internal and external stakeholders as required (e.g., LSC, Credit Control) to ensure smooth operations.


• Provide team support to Sales Support Coordinators where required.


• Create and maintain detailed training guides/work instructions for sales support tasks to ensure continuity and assist with any potential new onboarding.


• Report periodically to Sales Operations Manager on current business environment, raising or escalating issues as required whether this be workload or supplier related.


• Prioritize tasks aligned with business needs, and foster a collaborative, learning-oriented team environment.


• Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning.


• Perform other duties as assigned

What we’re looking for:

Knowledge and Qualifications

• Experience in publishing or sales support environments.


• Intermediate knowledge of Microsoft Office, and other T&F specific systems e.g. BMIS, ISIS, SalesForce, Bazinga where appropriate.


• Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.


• Knowledge of system administration and process optimization.


• Proficiency in system administration, commercial awareness, and market understanding.


• Awareness of industry trends and best practices.

Skills and Behaviours Required

• Strong analytical thinking, problem-solving skills, and a proactive approach to process improvement.


• Exceptional attention to detail


• Clear and professional written and verbal communication, with excellent grammar and spelling.


• Ability to build and maintain effective relationships across teams and geographies.


• Exceptional organizational and prioritization skills, with the ability to multi-task and focus on high-priority tasks.


• Positive, flexible, and 'can-do' attitude, with a willingness to learn new systems and software.


• Commitment to ethical standards and delivering excellent customer experience.

What we’re offering in return:

• Hourly rate of $27.47 (~$50,000 annually)


• An excellent work/life balance with a fantastic, flexible working culture


• 10 paid sick days


• 15 days paid annual leave per year plus an extra day off for your birthday


• 3 additional discretionary days for the holiday season each year


• Up to 4 weeks of paid parental leave


• Medical, vision, and dental benefits


• 4 volunteer days per year


• 401(k) + employer match


• Seasonal social and charitable events

What you should know:

• You must have the right to reside and work in the United States.


• This is a hybrid role and will require the successful candidate to be on site 3 days per week at our Boca Raton office.

Work/life balance:

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where yo

Closing date for applications: 17 September 2026 Applications will be reviewed and interviews will be conducted on a rolling basis. It is encouraged that you submit your application as soon as possible if interested