Sales Support Coordinator

Informa Group; Boca Raton, Northern (FL, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Hourly pay $27.47

15 days annual leave

3 discretionary days

4 weeks parental leave

Health benefits

401(k) match

Seasonal events

Flexible working

Job summary

Taylor & Francis Group, a leading global academic publishing company, is seeking a Sales Support Coordinator to link Sales, Customer Services, Finance, and customers. You will support Area Sales Managers and drive revenue across regions, in a hybrid Boca Raton role across multiple subject areas.

The role requires publishing or sales support experience, strong Microsoft Office skills, and good system administration knowledge.

Qualifications

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office and other Taylor & Francis systems (BMIS, ISIS, Salesforce).
• Understanding of publishing industry roles and overseas markets.
• Knowledge of system administration and process optimisation.
• Proficiency in system administration, commercial awareness, and market understanding.
• Awareness of industry trends and best practices.

Responsibilities

• Manage Sales Support inbox and respond to queries, requests, and orders.
• Create and share daily/weekly/monthly reports to drive revenue.
• Handle customer enquiries with timely, satisfactory outcomes.
• Administer and optimise digital systems (BMIS, ISIS, Salesforce).
• Coordinate with internal/external stakeholders to ensure smooth operations.
• Provide team support to Sales Support Coordinators as needed.
• Create training guides for sales support tasks and onboarding.
• Escalate workload or supplier issues to Sales Operations Manager.

Skills

Sales support experience

Customer service

Analytical thinking

Tools

BMIS

ISIS

Salesforce

Job description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Job Description

Are you looking to work as part of a successful sales team?
Do you have great customer service experience?
Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers. This position is a key role within the Print Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.

Job Description

Sales Support Executives play a pivotal role in ensuring Sales Support Managers, Area Sales Managers and Agents have the datarequiredto drive revenue across commercial operations. Responsible for providing daily support to Area Sales Managers and customers across our Commercial Regions.

What you'll be doing:

• Managing the appropriate Sales Support inbox day to day – Handling queries, help requests, report requests, process orders, etc
• Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.
• Proactively manage customer enquiries, ensuring timely and satisfactory outcomes.
• Administer and optimise digital systems (BMIS, ISIS, Salesforce) and related T&F systems.
• Liaise with internal and external stakeholders as required(e.g., LSC, Credit Control) to ensure smooth operations.
• Provide team support to Sales Support Coordinators where required.
• Create and maintain detailed training guides/work instructions for sales support tasks to ensure continuity and assist with any potential new onboarding.
• Report periodically to Sales Operations Manager on current business environment, raising or escalating issues as required whether this be workload or supplier related.
• Prioritise tasks aligned with business needs, and foster a collaborative, learning‑oriented team environment.
• Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning.
• Perform other duties as assigned

Qualifications

What we're looking for:

Knowledge and Qualifications

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office, and other T&F specific systems e.g. BMIS, ISIS, SalesForce, Bazingawhereappropriate.
• Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.
• Knowledge of system administration and process optimisation.
• Proficiency in system administration, commercial awareness, and market understanding.
• Awareness of industry trends and best practices.

Skills and Behaviours Required

• Strong analytical thinking, problem‑solving skills, and a proactive approach to process improvement.
• Exceptional attention to detail
• Clear and professional written and verbal communication, with excellent grammar and spelling.
• Ability to build and maintain effective relationships across teams and geographies.
• Exceptional organisational and prioritisation skills, with the ability to multi‑task and focus on high‑priority tasks.
• Positive, flexible, and ‘can‑do’ attitude, with a willingness to learn new systems and software.
• Commitment to ethical standards and delivering excellent customer experience.

Additional Information

What we're offering in return:

• Hourly rate of $27.47 (~$50,000 annually)
• An excellent work/life balance with a fantastic, flexible working culture
• 15 days paid annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days for the holiday season each year
• Up to 4 weeks of paid parental leave
• Medical, vision, and dental benefits
• 401(k) + employer match
• Seasonal social and charitable events

What you should know:

• You must have the right to reside and work in the United States.
• This is a hybrid role and will require the successful candidate to be on site 3 days per week at our Boca Raton office.
• Closing date for applications: 17 September 2026
  • Applications will be reviewed and interviews will be conducted on a rolling basis. It is encouraged that you submit your application as soon as possible if interested

Work/life balance: At Taylor & Francis we care about our colleagues, promoting work‑life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long‑term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit‑based factor.

We genuinely care about our colleagues, promoting work‑life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:http://www.taylorandfrancisgroup.com/careers