Sales Support Associate III

FashionUnited; Nashville (TN); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited is seeking a Sales Support Associate in Nashville, TN, to provide excellent service and maintain a friendly sales floor. You will play a pivotal role in supporting product flow and customer satisfaction.

The ideal candidate will have retail experience, knowledge of fashion trends, and strong communication skills to thrive in a fast-paced environment. Flexibility in scheduling is essential, including nights and weekends.

Benefits include medical, dental, and vision insurance, and a 401(k) plan.

Qualifications

• At least 1+ year of prior retail experience in a luxury retail environment.
• Current knowledge of fashion trends and marketplace competition.
• Basic computer skills and knowledge of cash register systems.

Responsibilities

• Welcome clients and provide personalized assistance.
• Operate POS and maintain cash wrap organization.
• Receive, process, and organize shipments.

Skills

Customer service skills

Attention to detail

Organizational skills

Multitasking ability

Cash register knowledge

Communication skills

Job description

Coach is a global fashion house founded in New York in 1941, inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown. We make beautiful, sustainable products that enable you to be yourself.

The Sales Support Associate plays a key role in the store’s success, providing friendly, efficient service at the cash wrap and maintaining a well‑presented sales floor. Accurate, effective work that supports the flow of product from receipt to sale is essential.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with the team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• At least 1+ year of prior retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Current knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use a walkie talkie, and understand price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule

Flexibility is required: nights, weekends, peak busy season, and high‑traffic retail days—including public holidays.

Lifting Requirement

Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Equal Opportunity Statement

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to protected characteristics.

ADA Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00 – $19.50

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance
• Full list of U.S. Corporate Compensation & Benefits available upon request.