Sales Support Associate II

Tapestry, Inc.; Frisco (TX); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid maternity/paternity leave

Job summary

Tapestry, Inc. is hiring a Sales Support Associate in Frisco, Texas. The role is vital for ensuring store efficiency and delivering exceptional customer service. Candidates will assist clients, manage transactions, and maintain stock levels, contributing to an enjoyable shopping experience.

We seek individuals with at least 1 year of retail experience and strong communication skills. Knowledge of current fashion trends is a plus. Benefits include medical and dental insurance, 401(k), and paid leave.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Strong attention to detail and organizational skills.
• Ability to handle cash/media in compliance with policy.

Responsibilities

• Welcome clients warmly and provide personalized assistance.
• Operate POS accurately and manage cash wrap.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service skills

Attention to detail

Multitasking ability

Communication skills

Education

High school diploma or equivalent

Tools

Cash register systems

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create beautiful, enduring items that empower individuality.

The Sales Support Associate plays an essential role in ensuring store success and efficiency, delivering a brand‑consistent experience to every customer. The associate leaves a lasting impression through friendly, efficient service at the cash wrap and by maintaining a well‑arranged sales floor.

Key Responsibilities

• Welcome clients warmly and professionally; anticipate needs and provide personalized assistance.
• Act as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, organize the cash wrap, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Education and experience will be considered together.
• Current knowledge of fashion trends and market competition.
• Proficiency with cash register systems and basic computer skills (iPad, laptop, Mobile POS, Internet); ability to use walkie‑talkie; read price and release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions—including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination—are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00-$19.50

Benefits

Medical insurance • Dental insurance • Vision insurance • 401(k) • Paid paternity and maternity leave • Commuter benefits • Disability insurance • Tuition assistance.