Sales Support Associate II

Tapestry, Inc.; Asheville (NC); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid parental leave

Tuition assistance

Job summary

Tapestry, Inc. is hiring a Sales Support Associate in Asheville, North Carolina. In this role, you'll provide friendly, efficient customer service while managing product flow and maintaining the sales floor. Key responsibilities include cash handling, assisting clients, and supporting sales activities.

Ideal candidates will have retail experience, attention to detail, and strong communication skills. A flexible schedule is needed to meet business needs, including nights and weekends. You will also enjoy competitive compensation and benefits, including medical and tuition assistance.

Qualifications

• 1+ year of retail experience, preferably in luxury retail; education may substitute experience.
• Current knowledge of fashion trends and competitive landscape.
• Familiarity with cash register systems and mobile POS usage.

Responsibilities

• Welcome clients warmly and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience (1+ year)

Customer service skills

Attention to detail

Multitasking

Knowledge of fashion trends

Tools

POS systems

Basic computer skills

Job description

About Coach

Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers and the inclusive spirit of our hometown, we craft beautiful, lasting apparel that honors individuality.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are wholly inclusive and innovative, with a dedication to equity, inclusion, and diversity.

Position Overview

The Sales Support Associate plays a vital role in the store’s success, providing friendly, efficient customer interactions at the cash wrap and maintaining an excellent sales floor. Accurate product flow from receipt to point of sale is essential.

Key Responsibilities

• Welcome clients warmly and professionally; anticipate needs and provide personalized assistance.
• Represent the brand internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities; respond confidently to customer requests and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of retail experience (cashier, stock, sales, etc.), preferably in luxury retail; education may substitute experience.
• Current knowledge of fashion trends and competitive landscape.
• Familiarity with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and reading price/product sheets.
• Strong attention to detail, organizational skills, and the ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English proficiency (UK/EU).

Schedule

Flexible schedule required to meet business needs, including nights, weekends, peak busy season, and public holidays.

Physical Demands

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

Compensation & Benefits

Base Pay Range $15.00–$19.50 per hour. Tapestry complies with minimum wage requirements and other applicable pay laws. Benefits include medical, dental, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Equal Opportunity & ADA

Coach is an equal‑opportunity employer, providing reasonable accommodations for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail] for accommodations.