Sales Support Associate I

Tapestry, Inc.; Smithfield (NC); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate in Smithfield, North Carolina. This role is essential for providing excellent customer interactions and maintaining a high standard on the sales floor. Candidates should have retail experience and strong attention to detail.

The ideal candidate will have a passion for fashion, the ability to multitask, and excellent communication skills. The role offers a flexible schedule and competitive pay, with benefits including medical and dental insurance, a 401(k), and tuition assistance.

Qualifications

• 1+ year of retail experience, preferable in luxury retail.
• Strong knowledge of current fashion trends.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Manage stock levels and execute visual merchandising updates.

Skills

Retail experience

Customer service skills

Attention to detail

Communication skills

Organizational skills

Reliable multitasking

Education

High School Diploma or equivalent

Tools

Cash register systems

iPad/laptop

Mobile POS

Job description

About Coach

Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers and the inclusive spirit of our hometown, we craft beautiful, lasting apparel that honors individuality.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are wholly inclusive and innovative, with a dedication to equity, inclusion, and diversity.

Position Overview

The Sales Support Associate plays a vital role in the store’s success, providing friendly, efficient customer interactions at the cash wrap and maintaining an excellent sales floor. Accurate product flow from receipt to point of sale is essential.

Key Responsibilities

• Welcome clients warmly and professionally; anticipate needs and provide personalized assistance.
• Represent the brand internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities; respond confidently to customer requests and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of retail experience (cashier, stock, sales, etc.), preferably in luxury retail; education may substitute experience.
• Current knowledge of fashion trends and competitive landscape.
• Familiarity with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and reading price/product sheets.
• Strong attention to detail, organizational skills, and the ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English proficiency (UK/EU).

Schedule

Flexible schedule required to meet business needs, including nights, weekends, peak busy season, and public holidays.

Physical Demands

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

Compensation & Benefits

Base Pay Range $15.00–$19.50 per hour. Tapestry complies with minimum wage requirements and other applicable pay laws. Benefits include medical, dental, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Equal Opportunity & ADA

Coach is an equal‑opportunity employer, providing reasonable accommodations for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail] for accommodations.