Sales Support Associate (11:00AM - 7:30PM)

globusmedical; Lower Providence Township (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

Globus Medical in Pennsylvania is seeking a Sales Support Associate to join a fast-paced, team-oriented environment supporting Field Sales. You will create and maintain customer accounts via phone, fax, and email orders, verify deliveries with Field Sales, and ensure accuracy and timely communication across departments.

You will also generate inventory reports, process RMAs and product concerns, and assist in international order handling and shipping activities, while upholding company policies

Qualifications

• 2 years of experience in a fast-paced Sales, Accounting or Customer Service environment.
• Bachelor's degree preferred, will consider an equivalent relevant business experience and education in lieu of degree.
• Proven problem resolution skills in customer relationship management, pricing, quality, P.O.'s, billing, returns, credits, shipping, etc.
• Advanced computer skills in MS Office, Excel
• Excellent written and verbal communications skills
• Well organized; high level of attention to detail
• Analytical skills and a mathematical aptitude

Responsibilities

• Creating and maintaining customer accounts via phone support and data order entry of all phone, fax and email orders
• Working with Field Sales to obtain and verify delivered orders
• Ensuring accuracy by communicating with Field Sales about any question or discrepancy
• Serving as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines
• Processing loaner set inventory daily, and verify accuracy with every set that ships
• Processing consignment inventory upon receiving necessary approvals, and verify accuracy with every item and set that ships
• Coordinating movement of inventory in the field when requested and approved
• Providing reports of Field Sales and distributor consignment inventory as requested
• Initiating RMA's and product complaints in a timely manner
• Communicating any and all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary
• Following all procedures outlined in Globus Medical's Quality Policy and Employee Handbook to ensure total conformity with the FDA and other government agencies
• Assisting Shipping Dept. as needed, possibly daily;
• Evening and weekend work, as requested
• Daily communication including email and phone with International distributor and direct customers.
• Physically pack and ship International customer requests.
• Assist in picking of International customer requests, as needed.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Skills

Excellent written & verbal comms

Analytical skills

Organizational skills

Education

Bachelor's degree preferred or equivalent

Tools

MS Office

Excel

Job description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them.

We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

The Sales Support Associate works in a fast-paced, team-oriented environment that works closely with other internal departments in support of Field Sales. The primary responsibility of this position is to manage the customer product transactions in an accurate and efficient manner while maintaining a high level of communication with Field Sales.

Position Summary:

Essential Functions:

• Creating and maintaining customer accounts via phone support and data order entry of all phone, fax and email orders
• Working with Field Sales to obtain and verify delivered orders
• Ensuring accuracy by communicating with Field Sales about any question or discrepancy
• Serving as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines
• Processing loaner set inventory daily, and verify accuracy with every set that ships
• Processing consignment inventory upon receiving necessary approvals, and verify accuracy with every item and set that ships
• Coordinating movement of inventory in the field when requested and approved
• Providing reports of Field Sales and distributor consignment inventory as requested
• Initiating RMA's and product complaints in a timely manner
• Communicating any and all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary
• Following all procedures outlined in Globus Medical's Quality Policy and Employee Handbook to ensure total conformity with the FDA and other government agencies
• Assisting Shipping Dept. as needed, possibly daily;
• Evening and weekend work, as requested
• Daily communication including email and phone with International distributor and direct customers.
• Physically pack and ship International customer requests.
• Assist in picking of International customer requests, as needed.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• 2 years of experience in a fast-paced Sales, Accounting or Customer Service environment
• Bachelor's degree preferred, will consider an equivalent relevant business experience and education in lieu of degree
• Proven problem resolution skills in customer relationship management, pricing, quality, P.O.'s, billing, returns, credits, shipping, etc.
• Advanced computer skills in MS Office, Excel
• Excellent written and verbal communications skills
• Well organized; high level of attention to detail
• Analytical skills and a mathematical aptitude

Physical Demands:

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Our Values :

• Passionate about Innovation : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused : We listen to our customers' needs and respond with a sense of urgency.
• Teamwork : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven : We pursue our mission with energy and passion. We are nimble, resul