Sales Support Associate

Jazwares, LLC; Plantation (FL); Hybrid; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Medical insurance

Life and AD&D insurance

401(k) with employer match

Disability insurance

Tuition reimbursement

Flexible schedule: Mon-Thu on-site, Wf

Remote Fridays up to 20 days/year

Volunteer time (16 hours/year)

Job summary

Jazwares is seeking a Sales Support Associate for LATAM in Mexico City to drive end-to-end order flow from validation to delivery and billing. You will partner with Account Managers and internal teams to ensure timely, accurate execution and effective cross-functional coordination.

We expect 3+ years in international trade or sales ops, fluency in English and Spanish, and strong Excel/ERP skills. The role offers hybrid work with on-site/remote options and a dynamic toy-industry environment.

Qualifications

• 3+ years in international business, import/export, logistics, or sales operations.
• Fluent bilingual proficiency in English and Spanish (written and verbal).
• Strong understanding of INCOTERMS shipping processes and international logistics requirements.
• Excellent organizational, communication, and problem-solving skills with a proactive, team-oriented mindset.

Responsibilities

• Own end-to-end order flow for LATAM markets, from validation to final delivery and billing.
• Partner with Account Managers to align priorities and coordinate cross-functional execution.
• Ensure order accuracy and compliance across LATAM markets with proper approvals and documentation.
• Serve as primary point of contact for customer and internal inquiries, resolving issues and escalating risks as needed.
• Leverage ERP and business systems to maintain accurate order data and provide reporting and insights.
• Facilitate cross-functional order reviews to ensure clear communication and accountability.
• Support Sales teams by coordinating samples, marketing materials, and quotes; drive operational initiatives.

Skills

Bilingual English/Spanish

INCOTERMS knowledge

Excel proficiency

Organizational & communication skills

ERP / business systems experience

Education

Bachelor's degree (nice to have)

Tools

ERP systems

Microsoft Excel

Job description

As the Sales Support Associate for LATAM, you will play a strategic role in enabling our Sales organization to achieve its commercial objectives through operational excellence! Acting as a key business partner to Account Managers and internal stakeholders, you will own the end-to-end order flow, ensuring accurate and timely order execution, importation, customer deliveries, reporting, and communication. You will bridge commercial strategy and operational execution by providing data-driven insights and proactively identifying risks to improve overall business performance. Join our dynamic team and help us deliver the future of play across Latin America!

What You Will Do

• Own the end-to-end order flow for LATAM markets, managing everything from initial order validation and production follow-up to final delivery and billing to ensure customer commitments are met on time
• Partner with Key Account Managers to align priorities, identify potential risks, and coordinate cross-functional execution with Operations, Finance, Supply Chain, and Legal teams
• Oversee order accuracy and compliance by ensuring all territory approvals, product requirements, and documentation are strictly met across LATAM markets
• Serve as the primary point of contact for customer and internal inquiries, proactively resolving delivery issues, claims, and credits while escalating critical risks to appropriate stakeholders
• Leverage ERP and business systems to maintain accurate order information while providing actionable reporting, insights, and performance metrics to support informed business decisions
• Facilitate cross-functional order reviews to ensure clear communication and accountability across outstanding actions, milestones, and priorities
• Support Sales teams by coordinating samples, marketing materials, and quote sheets while driving strategic initiatives to enhance the operational effectiveness of the LATAM Sales organization
• No limitative activities

Supervisor Responsibilities

No

What We Are Looking For

• 3+ years of professional experience in international business, import/export, logistics, or sales operations
• Fluent bilingual proficiency in both English and Spanish (written and verbal)
• Strong understanding of INCOTERMS shipping processes and international logistics requirements
• Exceptional organizational, communication, and problem-solving skills with a proactive, team-oriented mindset and an unwavering attention to detail
• High proficiency in Microsoft Excel alongside standard productivity tools (Word, PowerPoint, Outlook, and Google Workspace)

Nice To Have

• Bachelor's degree in Business Administration, Sales Operations, Operations, Supply Chain, International Business, or a related field is a plus
• Prior experience working in the consumer goods or toy industry
• Direct experience managing cross-border shipments specifically to LATAM markets

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

• basic medical insurance that is 100% company-paid for employees and their children
• employee basic life and AD&D insurance
• a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals
• short and long-term disability
• tuition reimbursement

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave.

Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

Equal Opportunity Employer

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Hello Kitty, Star Wars, Five Nights at Freddy's, Disney, BumBumz, and BLDR. In addition to toys, offerings include costumes, games, and pillows.

Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to [e-mail]. We look forward to you experiencing a safe and enjoyable application process at Jazwares!