Sales Support Associate

MRC Global US Inc; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

MRC Global US Inc. in Charleston, WV seeks an administrative, clerical, and data-entry specialist to support sales operations. You will manage files, process orders, and coordinate with customers and vendors to ensure accurate data entry in our systems.

The role requires strong attention to detail, confidentiality, and the ability to work with MS Office and our purchasing software. A high school diploma and two years in an office environment are preferred, with overtime as needed.

Qualifications

• High school diploma or GED.
• Two years' experience in a business office.
• Experience or the ability to learn purchasing systems (RAZOR).
• Ability to maintain confidentiality and prioritize multiple tasks.
• Proficiency with MS Office (Word, Excel, PowerPoint, Access, Outlook).
• Ability to work scheduled and unscheduled overtime.

Responsibilities

• Perform administrative, clerical, and data entry duties to support sales operations.
• Establish and maintain relevant files; process incoming/outgoing mail.
• Answer calls, take messages, and follow up as appropriate.
• Data entry using MRC Global software: PO, SO, expediting, quotes, buyouts, direct shipments.
• Confirm accuracy of purchases with vendors (shipping, billing, support).
• Assist with reports and competitive analysis; support general office duties.
• Maintain excellent rapport with management, branch employees, vendors, and customers.

Skills

MS Office

Education

High school diploma or GED

Tools

RAZOR Purchasing System

MS Office Suite

Job description

Job Purpose

Performs administrative, clerical, and data entry duties to support sales operations.

Responsibilities

• Individual must be able to perform the essential duties with or without reasonable accommodation.
• Contribute to the efficient and effective operation of their team or department in order to meet MRC Global objectives.
• Establish and maintain relevant files and process incoming and outgoing mail.
• Answer incoming calls from customers and internal contacts, take messages, and follow up as appropriate.
• Perform efficient and accurate data entry using MRC Global-specific software: may include purchase orders, sales orders, expediting, sales quotes, buyouts, and/or direct shipments with vendor verification.
• Confirm accuracy of purchases with vendors, including shipping, billing, and customer support.
• Assist with ongoing competitive analysis to include the preparation of reports or other materials.
• Assist with general office duties and related tasks, i.e. travel arrangements, expense reporting, copying, filing, and office supply orders.
• Establish excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.
• Perform other duties or projects as assigned.

Qualifications

• Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
• High school diploma or GED (General Education Degree).
• Two years' of experience working in a business office.
• Experience or the ability to learn purchasing systems, RAZOR and other MRC Global specific software.
• Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team.
• Demonstrated Proficiency with and accuracy in using MS Office, including Word, Excel, PowerPoint, Access, and Outlook.
• Ability to work scheduled and unscheduled overtime.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

California Employee Data Collection Notice

At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At MRC Global, we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.