Sales Support Associate

Mead Lumber; Ankeny, Northern (IA, KY); Hybrid; USD 33,000 - 51,000; Full time

Benefits offered by this job

ESOP

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Flexible Spending Accounts

Tuition Assistance

Employee Assistance Program

Job summary

Mead Lumber Company in Ankeny, IA, is hiring a Sales Support Associate to back our Outside Sales Representatives and assist at the retail counter. You will manage customer accounts and orders, provide product guidance, and help customers complete purchases to drive sales and satisfaction.

This role offers ESOP participation and a comprehensive benefits package; flexible scheduling, opportunities for professional growth, and a collaborative, team-oriented environment where accuracy and customer

Qualifications

• High school diploma or GED required.
• 1–3 years of relevant experience preferred.
• Experience in construction or building materials is a plus.
• Familiarity with sales processes or administration.
• Strong verbal and written communication skills.
• Detail-oriented and able to handle multiple tasks.

Responsibilities

• Oversee daily operations including ordering, stocking, merchandising, and inventory control.
• Input orders and quote material lists accurately.
• Assist customers with product selection and provide excellent service.
• Write tickets for stock and special orders.
• Work closely with outside sales staff and support their accounts.
• Monitor open orders and ensure timely completion.
• Set up loads with dispatch and coordinate deliveries and credit pick-ups.
• Process confirmations, invoices, and credits.
• Operate cash register accurately.

Skills

Customer Service

Sales Support

Communication

Teamwork

Education

High School Diploma or GED

Tools

BizTrack

Job description

Description

Company Overview: Mead Lumber Company is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

Why Join Us?

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
• Work-Life Balance: Enjoy flexible scheduling options that support your lifestyle.
• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: The Sales Support Associate plays a vital role in supporting both our sales team and retail operations. In this dual role, you will assist our Outside Sales Representatives (OSRs) by managing customer accounts and orders, while also helping customers at the retail counter by providing expert advice on building materials and assisting with purchases. Your contributions will help drive sales growth, ensure customer satisfaction, and create a positive shopping experience.

Key Responsibilities:

Oversee daily operations including ordering, stocking, merchandising, and inventory control.

Input orders and quote material lists accurately.

Assist customers with product selection and provide excellent service.

Write tickets for stock and special orders.

Work closely with outside sales staff and support their accounts.

Monitor open orders and ensure timely completion.

Set up loads with dispatch and coordinate deliveries and credit pick-ups.

Process confirmations, invoices, and credits.

Operate cash register accurately.

Desired Skills, Knowledge, and Qualifications:

High school diploma or GED required.

• 1-3 years of relevant experience preferred, but not required.
• Experience in construction or construction sales is a plus.
• Experience with Sales Processes or Administration.
• Familiarity with BizTrack is a plus.
• Ability to analyze problems, identify root causes, and implement solutions.
• Strong verbal and written communication skills.
• Ability to assess situations, prioritize tasks, and make timely decisions.
• Ability to maintain confidentiality of sensitive information.
• Comfortable using office equipment such as computers, calculators, phones, copiers, etc.
• Professional, timely, and considerate with excellent customer service skills.
• Able to operate and manage a cash register accurately and process large amounts of information.
• Must be detail-oriented, proactive, reliable, and flexible.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer. We also offer our employees competitive pay as well as the benefits listed below:

Additional Benefits Include:

• Medical, Dental, and Vision Plans
• 100% Employer Paid Group Term Life, AD&D, and STD
• Additional Voluntary Life, AD&D, and LTD
• Paid Time Off & Holiday Pay
• Flexible Spending Accounts
• 401(k) Plan
• Scholarship & Tuition Assistance Programs
• Employee Assistance Program

Equal Employment Opportunity: Mead Lumber Company is an Equal Employment Opportunity Employer. We consider applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran’s status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.